Bilingual Facilities Services Coordinator
1 day ago
Who We Are
SUMMARY
The Bilingual Facilities Services Coordinator
The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients - 24/7/365. Currently, the Operations Centre provides facilities management support to over 40 clients across different industries and handles over 900,000 service requests a year. The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics
**KEY DUTIES & RESPONSIBILITIES**
- Learns client account details, the service request/work order management systems, the telephony system and BGIS Operations Centre policies, processes and operating procedures
- Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line Facility Managers
- Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
- Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
- Provides customer service support in either English and French OR English and Spanish
- Participates in program initiatives undertaken by the Operations Centre
- Maintains confidentiality of client account information and other confidential information and conducts work in a professional manner
- May be required to demonstrate Operations Centre capabilities to potential and/or existing clients and to prospective hires by having such people y-chord into live calls
- May be required to provide training to new Team Members
- Other duties as assigned
**Work Hour Availability Requirements**
- 7/24/365 environment requiring open availability; rotating shifts between 6:00am and 11:00pm EST
- Weekends and holiday work availability on a rotational basis
- May be required to work overtime
**MINIMUM EDUCATION**:High school completion plus a specialized technical or business course
**JOB-RELATED EXPERIENCE**:One year or less
**Knowledge & Skills**
- Demonstrates language proficiency (both verbal and written) in English and French OR English and Spanish, including proper grammar, spelling and punctuation. Clear and effective communication skills in all languages
- Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance is an asset
- Strong customer service orientation and demonstrated customer service skills
- Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills
- Demonstrated organizational skills
- Ability to sustain concentration over a prolonged period of time and pay attention to details
- Demonstrated computer proficiency including solid keyboarding skills
- Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.
**Licenses and/or Professional Accreditation**
- None required
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success
LI-Remote
LI-Hybrid
LI-RM1
-
Career Opportunities in Bilingual Finance
3 days ago
Toronto, Ontario, Canada Bilingual Source Full timeBilingual Finance Career OpportunitiesWe are seeking a bilingual professional to kickstart their career in the financial sector with top-tier companies specializing in mortgage, investments, and insurance.Industry Innovation and GrowthWork with financial leaders embracing digital transformation and modern financial solutions. Our clients value diversity and...
-
Bilingual Facilities Coordinator
7 months ago
Toronto, Canada BGIS Full timeWho We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...
-
Toronto, Ontario, Canada Bilingual Source Full timeAre you a skilled sales professional with a passion for building relationships and driving growth? Bilingual Source is seeking an experienced Bilingual Sales Territory Manager to join our team. In this role, you will be responsible for managing sales activities for specific assigned territories across Canada.The ideal candidate will have a strong background...
-
Facilities Coordinator
2 months ago
Toronto, Canada Foresters Financial Services, Inc. Full timeCareer Opportunity Role Title Facilities Coordinator Purpose of role Reporting to the Facilities Manager, the Facilities Coordinator serves as a key point of contact for employees, vendors and building management. This role is responsible for providing general day-to-day administrative support to the facilities team including handling facilities...
-
Facilities Coordinator
5 days ago
Toronto, Canada Novum Pharmaceutical Research Services Full time**POSITION**: **Facilities Coordinator** **Reports to: Facilities Manager** ***: Responsible for the day-to-day operations of the facility while ensuring adherence to safety, environmental, regulatory, and housekeeping standards. Perform receiving duties, preventative and ongoing maintenances, repairs, respond to urgent maintenance calls, and lifting up to...
-
Bilingual Facilities Services Coordinator
3 days ago
Toronto, Canada BGIS Full timeJob Field: **Customer Service/Call Centre** - Job Type: **Full-time** - Building Location: - Length of Assignment: **Who We Are** **SUMMARY** The BGIS Oil and Gas Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests on behalf of its clients - 7/24/365. The work environment is...
-
Bilingual Facilities Services Coordinator
7 days ago
Toronto, Canada BGIS Full time**Who We Are** **SUMMARY** The BGIS Oil and Gas Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests on behalf of its clients - 7/24/365. The work environment is fast-paced, and client-service focused. In order to ensure ongoing performance success, the Oil and Gas Operations Centre...
-
Facility Services Coordinator
7 months ago
Toronto, Canada CT Real Estate Full time**What you’ll do** The purpose of this position is to support the operation of the work environment for all CTC employees at Canada Square (CSQ) and Yonge-Eglinton Centre (YEC) by interpreting internal customer needs (help desk service requests), determining appropriate action, and delivering superior client service. The **Facility Services Coordinator**...
-
Facility Services Coordinator
7 months ago
Toronto, Canada CT Real Estate Full time**What you’ll do** The purpose of this position is to support the operation of the work environment for all CTC employees at Canada Square (CSQ) and Yonge-Eglinton Centre (YEC) by interpreting internal customer needs (help desk service requests), determining appropriate action, and delivering superior client service. The **Facility Services Coordinator**...
-
Facility Services Coordinator
5 days ago
Toronto, Canada CT Real Estate Full time**Help us boldly shape retail in Canada** Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need...
-
Facility Coordinator
2 months ago
Toronto, Canada US AMR-Jones Lang LaSalle Americas, Inc. Full time**What this job involves** **-** Provide general overall FM services including continuous monitoring of facility. Work with property managers to handle routine property management operations, including procurement of property supplies and services, escorting vendors, perform vehicle and equipment logistics, assisting with other general duties as...
-
Facilities Coordinator
3 days ago
Toronto, Canada People Corporation Full timeWe are seeking a **Facilities Coordinator **to join our team in **Toronto, ON** or **Mississauga ON** The facilities coordinator demonstrates value & expertise responding to service demands without compromising the overall operational effectiveness of the services provided. Identifies Maintenance requirements and coordinates the Facilities Management Group...
-
Compliance Coordinator
3 months ago
Toronto, Canada United Services Group Full timeAbout Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary The Compliance Coordinator is responsible for coordinating all...
-
Facilities Service Coordinator
3 days ago
Toronto, Canada Harry Rosen Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Facilities Service Coordinator Full-Time Permanent - Reporting to _National Manager of Construction & Facilities - Toronto, Ontario_ - Harry Rosen Inc. Central Office (77 Bloor St. West)_ - Hybrid work...
-
Facilities Coordinator
7 months ago
Toronto, Canada Workplace One Full time**About The Company**: Workplace One is a shared workspace provider that creates and operates fully serviced, boutique office spaces for professionally minded people and their teams. High-end design details and personalized service are what set us apart. We are an independent, Toronto-owned and operated company, and with our service-based hospitality as the...
-
Toronto, Ontario, Canada Bilingual Source Full timeLaunch Your Finance CareerIn 2025, Bilingual Roles Await in Mortgage, Investments, and InsuranceYou're a bilingual professional fluent in French and English, eager to start your career in the financial sector with top-tier companies specializing in mortgage, investments, and insurance. Exciting opportunities await you at Bilingual Source.We offer:•...
-
Facilities Coordinator
5 days ago
Toronto, Canada Student Association of George Brown College Full time**Position Title**: Facilities Coordinator **Reports To**: Operations Manager **Position Type**: Full-time **Unionized/Non-unionized**: Non-unionized **Start Date**: ASAP **Hours**: 40 hours per week **Position Overview**: The Facility Coordinator oversees and administers all Student Association space cleaning, and space set up for meetings &...
-
Facility Coordinator
3 months ago
Toronto, Canada JLL Full timeJLL supports the Whole You, personally and professionally. What this job involves - Provide general overall FM services including continuous monitoring of facility. Work with property managers to handle routine property management operations, including procurement of property supplies and services, escorting vendors, perform vehicle and equipment logistics,...
-
Facility Coordinator
7 days ago
Toronto, Canada Board Of Governors of Exhibition Place Full timeExhibition Place is Canada’s largest entertainment venue, attracting over 5.5 million visitors a year. The 192-acre site is an integral component of Toronto and Ontario’s economy, particularly with respect to conventions, sport, festivals, recreation, culture, and tourism. Located at Exhibition Place is the award-winning Enercare Centre, Canada’s...
-
Facilities Specialist
3 months ago
Toronto, Canada Lumenus Community Services Full time**LOCATION: Various locations around Toronto** **POSITION TYPE: Full-time Regular (37.5 hours/week)** **POSTING DEADLINE: Sep 03, 2024** Lumenus is hiring Facilities Specialist who is responsible for the maintenance, repair, and efficient operation of the organization's facilities and other related tasks within the GTA (as required). This role involves...