Manager, Business Relationship Management

6 months ago

Winnipeg, Canada Worker's Compensation Board of Manitoba Full time

**Job Duties**:
MANAGING UNIT
- Manages staff and labour relations issues and provides leadership, guidance, support and direction to the unit including: hiring staff, conducting performance reviews and follow up, identifying training and development needs, coaching and motivating staff; and coordinating work activities and deciding on disciplinary action up to and including dismissal where necessary
- Fosters the development of a multi-disciplinary team approach
- Prepares and manages the unit’s budget and is accountable for meeting budget targets and goals
- Continuously evaluates, develops/selects, and implements the unit’s service delivery competencies, methods, and tools
- Plans, directs, and oversees the management, delivery, and coordination of a portfolio of projects for the unit
- Establishes, authorizes, and oversees the implementation of training and development programs for the staff
- Cascades branch operational objectives, ensuring staff are meeting established standards and practices and, where necessary, makes improvements to work processes
- Ensures all staff are cognizant of, and subscribe to, their responsibilities to protect the confidentiality and privacy of information and addresses any breaches as appropriate
- Manage staffing workload allocation, review and approve monthly time tracking for all branch resources and prioritize work against operational objectives and planned commitments

BUSINESS RELATIONSHIP MANAGEMENT & SERVICE DELIVERY
- Builds and maintains strong strategic relationships with business partners and acts as a liaison between IT teams and the business partner
- Acts as an advisor to business partners to shape their strategy with regard to technology and ensure they are aware of IT service offerings
- Promotes business projects and value to the IT leaders and key stakeholders
- Defines, prioritizes, and manages IT programs and project initiatives
- Tracks business case outcomes for business initiatives including cost, benefits, and risk
- Helps define and communicate new products and services to support business needs
- Contributes to the strategic planning process, from an IT and business perspective
- Assists in the development of metrics used to track business value
- Provides details on cost, value, and opportunity to optimize IT investments
- Communicates business needs with appropriate IT stakeholders to gain alignment between business requirements and technical capabilities
- Leads the development of IT business cases requiring technology-based products and services
- Monitors technology solutions to ensure alignment with business partner expectations
- Develops, negotiates and refines SLAs based on business need
- Maintains awareness of existing/new industry and technology trends, and makes recommendations for implementation of new/upgraded systems and technologies
- Maintains knowledge of WCB business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions

MANAGING SERVICE PROVIDERS
- Procures IT services and/or contractors in accordance with WCB standards and practices
- Establishes and maintains vendor relationships
- Develops a service provider network and manages relationships with contractors, including monitoring performance, service deliverables and achievement of milestones

**Qualifications**:
Completion of a recognized degree or diploma program in an IT related discipline
Minimum ten (10) years of broad Information Technology domain experience (e.g. Application Development, Quality Assurance, Product Delivery, etc.), including minimum three (3) years of progressive IT leadership experience supervising/managing IT professionals, preferably in a large, unionized environment
Knowledge of managerial techniques and principles
Ability to lead, manage, mentor, and motivate staff to achieve desired results across the division, and take corrective action as required
Ability to develop and manage operating and capital budgets
Strong analytical and problem solving skills to resolve issues and set direction
Knowledge and understanding of Product, Project, Portfolio, Organizational Change Management (OCM), Agile, DevOps methodologies and delivery practices
Strong verbal and written communications skills with the ability to influence, persuade and negotiate with all stakeholders, senior leadership and staff
Ability to build trust and create positive working relationships with partners, internal / external stakeholders, managed service providers and external vendors
Ability to work under pressure and manage projects across organizational divisions
Ability to maintain confidentiality of sensitive and confidential information
Knowledge and experience in competitive purchasing practices, IT contracting, and vendor management
The ability to communicate proficiently in both official languages (English & French) is an asset, but is not required
The following designations would be an asset:

- ITIL v4 Fou

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