Manager, Business Relationship Management

6 months ago

Winnipeg, Canada WCB Manitoba Full time

**Job Summary**:
**Job Duties**:
MANAGING UNIT
- Manages staff and labour relations issues and provides leadership, guidance, support and direction to the unit including: hiring staff, conducting performance reviews and follow up, identifying training and development needs, coaching and motivating staff; and coordinating work activities and deciding on disciplinary action up to and including dismissal where necessary
- Fosters the development of a multi-disciplinary team approach
- Prepares and manages the unit’s budget and is accountable for meeting budget targets and goals
- Continuously evaluates, develops/selects, and implements the unit’s service delivery competencies, methods, and tools
- Plans, directs, and oversees the management, delivery, and coordination of a portfolio of projects for the unit
- Establishes, authorizes, and oversees the implementation of training and development programs for the staff
- Cascades branch operational objectives, ensuring staff are meeting established standards and practices and, where necessary, makes improvements to work processes
- Ensures all staff are cognizant of, and subscribe to, their responsibilities to protect the confidentiality and privacy of information and addresses any breaches as appropriate
- Manage staffing workload allocation, review and approve monthly time tracking for all branch resources and prioritize work against operational objectives and planned commitments

BUSINESS RELATIONSHIP MANAGEMENT & SERVICE DELIVERY
- Builds and maintains strong strategic relationships with business partners and acts as a liaison between IT teams and the business partner
- Acts as an advisor to business partners to shape their strategy with regard to technology and ensure they are aware of IT service offerings
- Promotes business projects and value to the IT leaders and key stakeholders
- De?nes, prioritizes, and manages IT programs and project initiatives
- Tracks business case outcomes for business initiatives including cost, bene?ts, and risk
- Helps de?ne and communicate new products and services to support business needs
- Contributes to the strategic planning process, from an IT and business perspective
- Assists in the development of metrics used to track business value
- Provides details on cost, value, and opportunity to optimize IT investments
- Communicates business needs with appropriate IT stakeholders to gain alignment between business requirements and technical capabilities
- Leads the development of IT business cases requiring technology-based products and services
- Monitors technology solutions to ensure alignment with business partner expectations
- Develops, negotiates and re?nes SLAs based on business need
- Maintains awareness of existing/new industry and technology trends, and makes recommendations for implementation of new/upgraded systems and technologies
- Maintains knowledge of WCB business functions and initiatives to identify where con?icts/synergies exist between technologies and business functions

MANAGING SERVICE PROVIDERS
- Procures IT services and/or contractors in accordance with WCB standards and practices
- Establishes and maintains vendor relationships
- Develops a service provider network and manages relationships with contractors, including monitoring performance, service deliverables and achievement of milestones

**Qualifications**:
Completion of a recognized degree or diploma program in an IT related discipline

Minimum ten (10) years of broad Information Technology domain experience (e.g. Application Development, Quality Assurance, Product Delivery, etc.), including minimum three (3) years of progressive IT leadership experience supervising/managing IT professionals, preferably in a large, unionized environment

Knowledge of managerial techniques and principles

Ability to lead, manage, mentor, and motivate staff to achieve desired results across the division, and take corrective action as required

Ability to develop and manage operating and capital budgets

Strong analytical and problem solving skills to resolve issues and set direction

Knowledge and understanding of Product, Project, Portfolio, Organizational Change Management (OCM), Agile, DevOps methodologies and delivery practices

Strong verbal and written communications skills with the ability to influence, persuade and negotiate with all stakeholders, senior leadership and staff

Ability to build trust and create positive working relationships with partners, internal / external stakeholders, managed service providers and external vendors

Ability to work under pressure and manage projects across organizational divisions

Ability to maintain confidentiality of sensitive and confidential information

Knowledge and experience in competitive purchasing practices, IT contracting, and vendor management

The ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

The following designations would be an a

  • Resident Manager

    4 weeks ago

    Winnipeg, Canada Resident Manager Full time

    **Overview** The Resident Manager plays a vital role in overseeing the daily operations of the residential property, ensuring a high standard of living for residents while maintaining effective communication and relationships with all stakeholders. This position requires a detail-oriented individual with strong organizational skills and a commitment to...

  • Manager, Business Relationship Management

    6 months ago

    Winnipeg, Canada Worker's Compensation Board of Manitoba Full time

    **Job Duties**: MANAGING UNIT - Manages staff and labour relations issues and provides leadership, guidance, support and direction to the unit including: hiring staff, conducting performance reviews and follow up, identifying training and development needs, coaching and motivating staff; and coordinating work activities and deciding on disciplinary action up...

  • Manager, Business Relationship Management

    6 months ago

    Winnipeg, Canada Workers Compensation Board of Manitoba Full time

    **Job Duties**: - MANAGING UNIT- Manages staff and labour relations issues and provides leadership, guidance, support and direction to the unit including: hiring staff, conducting performance reviews and follow up, identifying training and development needs, coaching and motivating staff; and coordinating work activities and deciding on disciplinary action...

  • Business Relationship Manager

    4 weeks ago

    Winnipeg, Manitoba, Canada Equitable Life of Canada Full time

    We are seeking an experienced Business Relationship Manager to support the Western region. This is a unique opportunity for someone with a proven track record of building and maintaining relationships to make a significant contribution to our team.Key Responsibilities:Manage the installation of new business by collaborating with policyholders, advisors, and...

  • Relationship Manager

    6 months ago

    Winnipeg, Canada BMO Financial Group Full time

    335 Main St Winnipeg Manitoba,R3C 1C2 Be a part of Canada's leading Business Banking team at BMO who's known to move quickly to provide exceptional services to local businesses with a human touch. As a Relationship Manager Trainee, you'll find yourself collaborating and learning with some of the top Relationship Managers in the industry as a part of your...

  • Associate Relationship Manager, Business Banking

    6 months ago

    Winnipeg, Canada CIBC Full time

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.  À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont...

  • Strategic Business Leader for Managed Solutions

    4 weeks ago

    Winnipeg, Manitoba, Canada IG Wealth Management Full time

    Job Summary:The Senior Manager, Managed Solutions is a pivotal role at IG Wealth Management, overseeing business operations and driving strategic initiatives. This leadership position demands exceptional expertise in policy management, process optimization, and resource allocation. The successful candidate will be responsible for developing and implementing...

  • Relationship Management Associate

    2 months ago

    Winnipeg, Canada Farm Credit Canada Full time

    Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position): $52,879 - $71,543 Lending admin knowledge and an agriculture background needed: Use your passion for providing extraordinary customer service to support a sales team offering...

  • Relationship Manager, Mid

    3 months ago

    Winnipeg, Canada EDC Full time

    **Posting Date**: Sep 13, 2024, 3:00:40 PM **Primary Location**: Manitoba-Winnipeg **Job Type**: Permanent **Schedule**: Full-time Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently...

  • Sales Manager

    6 months ago

    Winnipeg, Canada MLS Management Full time

    Overview: We are seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be responsible for leading and managing a team of sales professionals, driving sales growth, and achieving revenue targets. This is a key leadership role within our organization, and we are looking for someone who is results-oriented,...

  • Client Relationship Manager

    2 months ago

    Winnipeg, Canada The Canada Life Assurance Company Full time

    Base + Comm We are looking for a **_Client Relationship Manager_** Reporting to the Regional Manager, this role focuses on developing strong relationships through proactive servicing of group retirement plan customers and in our region, participating in finalist presentations, and working with a team to implement new sales. Being able to work independently...

  • Client Relationship Manager

    3 weeks ago

    Winnipeg, Manitoba, Canada People Corporation Full time

    Job DescriptionWe are seeking a dedicated professional to join our team as a Client Service Specialist at People Corporation. This exciting opportunity involves providing exceptional support and services to our valued clients in Waterloo, ON, Cambridge, ON, and Winnipeg, MB.This role offers the chance to learn from industry experts, contribute to the success...

  • Business Development Manager

    8 months ago

    Winnipeg, Canada Imperial Properties Full time

    **Business Development Manager, Condominium Property Management Services** As a Business Development Manager for a condominium property management company, your primary objective is to drive growth and expand the company's client base within the condominium market segment. You will be responsible for identifying and pursuing new business opportunities,...

  • Business Development Representative

    1 month ago

    Winnipeg, Manitoba, Canada Canadian Federation of Independent Business Full time

    Are you driven by a passion for entrepreneurship and a desire to succeed in business?Do you thrive in dynamic sales environments, where building relationships and closing deals is both a challenge and a thrill?Do you possess strong business acumen and excellent communication skills?We are seeking a highly motivated Business Development Representative to join...

  • Project Management Lead

    4 weeks ago

    Winnipeg, Manitoba, Canada IG Wealth Management Full time

    Job DescriptionWe are seeking an experienced Project Manager to join our team at IG Wealth Management, a leading wealth management company. As a Project Manager, you will be responsible for leading the delivery of multiple projects with significant impact to the organization and multi-year budgets upwards of $3M.Key ResponsibilitiesLead project teams and...

  • Business Centre Manager

    2 weeks ago

    Winnipeg, Canada Electrical & Automation Industry Careers Full time

    **Business Centre Manager - Winnipeg** **Reporting To**: Vice President & General Manager Are you ready to take ownership of a thriving business centre and lead it to new heights? Noramco is looking for a dynamic and results-oriented **Business Centre Manager** to drive success at our Winnipeg location. This role is your opportunity to lead a...

  • Relationship Specialist

    6 months ago

    Winnipeg, Canada OPENLANE Full time

    Who We Are: - At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus...

  • Associate Director

    2 weeks ago

    Winnipeg, Canada CIBC - Indigenous Recruitment Full time

    div>The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of...

  • Business Development Manager

    3 months ago

    Winnipeg, Canada D&W LOGISTICS LTD. Full time

    **Job Overview** **Responsibilities**: - Develop and implement strategies to expand the company's customer base - Identify and pursue new business opportunities - Build and maintain strong, long-lasting customer relationships - Conduct market research to identify trends and opportunities - Collaborate with the sales and marketing teams to develop...

  • Business Development Manager

    4 weeks ago

    Winnipeg, Manitoba, Canada Mikisew Trading Co. Ltd. Full time

    We are looking for a highly skilled and experienced Business Development Manager to join our team at Mikisew Trading Co. Ltd. The successful candidate will be responsible for leading our sales team and driving business growth.Job DescriptionThe Business Development Manager will be responsible for:Developing and implementing sales strategies to increase...