Manager, Business Relationship Management

6 months ago

Winnipeg, Canada Workers Compensation Board of Manitoba Full time

**Job Duties**:

- MANAGING UNIT- Manages staff and labour relations issues and provides leadership, guidance, support and direction to the unit including: hiring staff, conducting performance reviews and follow up, identifying training and development needs, coaching and motivating staff; and coordinating work activities and deciding on disciplinary action up to and including dismissal where necessary
- Fosters the development of a multi-disciplinary team approach
- Prepares and manages the unit’s budget and is accountable for meeting budget targets and goals
- Continuously evaluates, develops/selects, and implements the unit’s service delivery competencies, methods, and tools
- Plans, directs, and oversees the management, delivery, and coordination of a portfolio of projects for the unit
- Establishes, authorizes, and oversees the implementation of training and development programs for the staff
- Cascades branch operational objectives, ensuring staff are meeting established standards and practices and, where necessary, makes improvements to work processes
- Ensures all staff are cognizant of, and subscribe to, their responsibilities to protect the confidentiality and privacy of information and addresses any breaches as appropriate
- Manage staffing workload allocation, review and approve monthly time tracking for all branch resources and prioritize work against operational objectives and planned commitments

BUSINESS RELATIONSHIP MANAGEMENT & SERVICE DELIVERY- Builds and maintains strong strategic relationships with business partners and acts as a liaison between IT teams and the business partner
- Acts as an advisor to business partners to shape their strategy with regard to technology and ensure they are aware of IT service offerings
- Promotes business projects and value to the IT leaders and key stakeholders
- Defines, prioritizes, and manages IT programs and project initiatives
- Tracks business case outcomes for business initiatives including cost, benefits, and risk
- Helps define and communicate new products and services to support business needs
- Contributes to the strategic planning process, from an IT and business perspective
- Assists in the development of metrics used to track business value
- Provides details on cost, value, and opportunity to optimize IT investments
- Communicates business needs with appropriate IT stakeholders to gain alignment between business requirements and technical capabilities
- Leads the development of IT business cases requiring technology-based products and services
- Monitors technology solutions to ensure alignment with business partner expectations
- Develops, negotiates and refines SLAs based on business need
- Maintains awareness of existing/new industry and technology trends, and makes recommendations for implementation of new/upgraded systems and technologies
- Maintains knowledge of WCB business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions

MANAGING SERVICE PROVIDERS- Procures IT services and/or contractors in accordance with WCB standards and practices
- Establishes and maintains vendor relationships
- Develops a service provider network and manages relationships with contractors, including monitoring performance, service deliverables and achievement of milestones

**Qualifications**:

- Completion of a recognized degree or diploma program in an IT related discipline
- Minimum ten (10) years of broad Information Technology domain experience (e.g. Application Development, Quality Assurance, Product Delivery, etc.), including minimum three (3) years of progressive IT leadership experience supervising/managing IT professionals, preferably in a large, unionized environment
- Knowledge of managerial techniques and principles
- Ability to lead, manage, mentor, and motivate staff to achieve desired results across the division, and take corrective action as required
- Ability to develop and manage operating and capital budgets
- Strong analytical and problem solving skills to resolve issues and set direction
- Knowledge and understanding of Product, Project, Portfolio, Organizational Change Management (OCM), Agile, DevOps methodologies and delivery practices
- Strong verbal and written communications skills with the ability to influence, persuade and negotiate with all stakeholders, senior leadership and staff
- Ability to build trust and create positive working relationships with partners, internal / external stakeholders, managed service providers and external vendors
- Ability to work under pressure and manage projects across organizational divisions
- Ability to maintain confidentiality of sensitive and confidential information
- Knowledge and experience in competitive purchasing practices, IT contracting, and vendor management
- The ability to communicate proficiently in both official languages (English & French) is an asset, but is not required
- The following designations woul

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