Halifax Station Supervisor

7 months ago

Enfield, Canada CanaDream Career Page Full time

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.

We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.

At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team

CanaDream is proud to employ individuals who embrace our core values:

- Be happy to
- Lead the way
- Enjoy the ride

About the role
The Station Supervisor will report directly to the National Operations Manager and will be responsible for the day-to-day operation of Halifax Nova Scotia station operation, which includes overseeing a small team of guest service agents, guest service ambassadors, detailers and shop personnel. They must possess robust leadership skills and demonstrate high personal and professional standards. A “servant leadership” style and willingness to strictly comply with established processes and procedures are required. The Station Supervisor is a representative of CanaDream, and our commitment to “Wow” our Guests, Customers, Clients, and Cast members, delivery service with our signature “Happy-To” approach.
Operational/Resource Management Responsibilities
- Provide day-to-day leadership for various departments.
- Directly responsible for establishing a safe, healthy, diverse and inclusive work environment.
- Comply with Health & Safety policies and procedures.
- Provide continuous leadership to all operational personnel on the organization’s safety measures, practices, and policies to prevent workplace incidents and injuries.
- Work to create a sense of ownership by providing clear expectations, control of resources; responsibilities, and coaching; offering assistance without removing responsibility to team members.
- Making management decisions in line with CanaDream’s policies, procedures and other relevant guidelines to ensure consistency.
- Assuming responsibility for the overall performance, profitability, growth, direction and success of the station.
- Handle facility/building maintenance issues.
- Ensuring appropriate usage of company-owned assets.

Personnel, Policies & Practices Responsibilities
- Ensure adequate resource levels are maintained to support operations.
- Determine staffing requirements and participate in the hiring, deploying, disciplining and terminating of crew members.
- Enforcing training as implemented by Head Office - actively coaching Cast members to continuously improve their skills and contribution to CanaDream and to think about how they can make things better for the Guests, Customers and for CanaDream.
- Distributing company-wide communications to applicable staff in a timely manner.
- Motivating and instilling a sense of pride and ensuring all Cast members perform their duties with an attitude of “It’s our pleasure” and “We are happy to.”
- Develop Cast members’ skills and competencies by planning effective development activities related to current and future jobs.
- Establish procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.
- Conduct performance reviews using tools and guidance provided by Head Office to maximize performance.
- Track reasons for non-performance, identify problem areas, work with HR to address these issues/concerns promptly and implement action plans to ensure Cast members meet or exceed requirements.
- Partake in succession planning to ensure that CanaDream remains flexible
- Undertake payroll activities such as ensuring Cast hours are entered accurately to avoid payroll issues
- Ensure that Cast members are following established CanaDream protocols and expectations.

Fleet/Parts/Inventory Management Responsibilities
- Assist in the strict enforcement of companywide policies on repairs and maintenance procedures and keep alert to possible continuing issues with the units.
- Ensure weekly fleet inventory counts are completed on time and reported accurately.
- Ensure the completion of new unit check-ins in a timely manner.
- Ensure work orders, purchase orders and parts cycle counts are completed on time.
- Ensure and actively manage warranty claims and complete work in a timely and accurate manner.
- Oversee parts management; accurate cycle counts, organization of overall parts area, accurate and timely recording of parts receipt and usage, stocking to minimum requirements to avoid costly freight charges.
- Make certain that companywide policies on kitting are being followed and physical kit counts are performed as required by Head Office.

Guest service and sales duties
- Helping Guests and Customers select the right RV for their trip, moving efficiently t

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