Supervisor Non Critical Care Transport Lifeflight

5 months ago

Enfield, Canada Medavie Health Services Full time

Position Type:
Permanent

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Manager Operations LifeFlight, the Non-Critical Care Team (NCCT) Supervisor, LifeFlight is responsible to manage NCCT staff and systems to ensure the delivery of safe and efficient operations that meets or exceeds customer and patient expectations. Duties shall include organizing and leading mission logistics, base and FBO processes, supporting the Non-Critical Care Team, working with the air and ground carriers to ensure safety and efficiency, implementing changes to improve service levels, liaising with partners such as the Medical Communications Center, NSH, Airport Authorities, ground operations. Fundamental management skills required include demonstrated leadership, planning, organizing, directing and motivating staff. This supervisory position will take direction from and act in close collaboration with the Operations Manager, EHS LifeFlight. The NCCT Supervisor will also work in close collaboration with the LifeFlight Operations Supervisor, the Senior Operations Flight Crew (SOFC), NCCT staff, Medical Communications Centre staff, and the staff of the air carriers. They are expected to positively communicate company philosophy and policy so that there is shared realization of the company’s goals in the program.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

DUTIES AND RESPONSIBILITIES:
The position entails, but is not limited to the following:

- Support and oversee the day-to-day operations of the Non-Critical Care Program, which may include but is not limited to, overseeing logístical base activities, safety and operational pursuits, and the safe and efficient completion of missions.
- Liaison with Health and wellness as well As a champion for psychological Health and safety initiatives
- Provide “on call” Duty Manager coverage, which includes problem solving, guidance and operational decision making as well as, collaboration with medical control for assisting medical decisions, and air carriers, for aviation decision support.
- Assume responsibility for the function of Operations Supervisor in his/her absence as assigned.
- Collaborate with the Medical Director if applicable and LifeFlight Leadership Team to resolve operational issues.
- Utilize quality control information (e.g., equipment audits, occurrence reports, mission feedback) to follow up and improve program processes.
- Oversee the staffing (scheduling) of the Non-Critical Care Team.
- Ensure adequate communications with staff through equipment and supply updates, as well as provide safety, operational, and corporate updates and information on any other mission critical issues. Solicits feedback and suggestions from staff regarding daily operations especially those affecting patient care.
- Act as a resource for staff regarding operational and safety issues.
- Coordinate logistics (NCCT, pilots, and airports, requesting agency) and participate in outreach activities as needed.
- Participate and provide leadership on projects within the organization as necessary.
- Ensure that all concerns and issues of an OHS nature are managed to promote and ensure a proactive environment of managing safety in the workplace. Audit the currency of and adherence to operational and safety policies and safe work procedures.
- Travel to perform site visits within the province as required.
- In collaboration with the Medical Director, Clinical Supervisor

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