Housekeeping Supervisor

3 weeks ago

Enfield, Canada Holiday Inn Express Full time

At Holiday Inn Express & Suites Halifax Airport we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors:

- Make Connections - Show Guest and Staff that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
- Be Effective - Take ownership and play your part to get things done by making things easier for our Guest and Staff, doing as much in advance and multi-task when you need to.

Responsibilities include but not limited to:

- The Housekeeping Supervisor reports directly to the Executive Housekeeping Manager.
- Assumes the role and responsibilities of Executive Housekeeping Manager in the absence and days off of the Executive Housekeeper.
- Works with the Executive Housekeeper to manage and coordinate the daily activities of housekeeping and laundry.
- Assists with establishing work and cleanliness standards and procedures and ensures they are adhered to.
- Arrives to work 30 minutes prior to Room Attendants to ensure proper opening, and leaves 30 minutes after Room Attendants leave to ensure proper closing of the department.
- Consistently offers professional, engaging and friendly service, leading by example.
- Perform Guest Room and Public Area inspections daily, to uphold the inspections to a high standard of cleanliness.
- Personally carry out housekeeping duties in the case of any form of emergency/urgency and or shortage of staff.
- Review daily schedule and adjust staffing as necessary based on hotel pick up and for sudden changes
- Review daily arrivals and departures, late checkouts, early arrivals and related information.
- Communicate and coordinate the preparation of rooms for guest arrivals and ensure appropriate action taken for special guests’ request (i.e. allergies, cleaning carpet stains, cribs, tub chairs).
- Interdepartmental skills in communication (written & verbal) to ensure guests and hotel surpass service expectations daily.
- Oversee Lost & Found program and ensure proper documentation is done daily and that items are securely locked in the proper area.
- Actively participate in training and orientation of new team members, to ensure the execution of hotel standards, owners & IHG Standards.
- Assist with the screening and interviewing of potential new hires.
- Address and respond appropriately to guest questions and concerns relating to service and room condition.
- Monitor performance for housekeeping and laundry according to hotel policies as required.
- Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner.
- Maintains confidentiality and propriety information.
- Consistently practices privacy and security for guest and team members.
- Project a favorable image of Palm Halifax Inc. to team members and guest.
- Be proactive in carrying out assigned duties as required.

PREFERRED EDUCATION & QAULIFICATIONS

Minimum 1 year previous supervisory experience in a Hotel

Previous experience in Housekeeping is a definite asset.

High School diploma or equivalent required.

Experience with Opera PMS and Microsoft Office

Highly organized and detail orientated with a passion for cleanliness.

Work well under pressure and without supervision

Must be Trustworthy/Honest and reliable.

Ability to motivate, train and develop team members.

Strong communication and team work skills.

Able to perform is a fast paced environment.

**Job Types**: Full-time, Permanent

Pay: $16.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- On call
- Weekends as needed
- Weekends only

Ability to commute/relocate:

- Enfield, NS B2T 0C8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel: 1 year (required)

Work Location: In person

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