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Front Desk Supervisor

4 months ago

NiagaraontheLake, Canada Best Western Colonel Butler Inn Full time

Niagara's Finest Hotels is currently seeking a full time Front Office Supervisor to join our growing Best Western team

Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you.

**What you'll be doing**:

- Assist the Front Office Manager with comment card recovery, and scheduling.
- Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager’s and Special Event Manager.
- Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 1-2 weeks in advance and organizing personalized and specialized amenities.
- Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
- Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
- Ensures that Team Members are aware of, and follow all standards and procedures.
- Ensures Team Members follow safety policies and procedures.
- Monitors cost and revenues on a daily basis.
- Coordinates Guest’s requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require.
- Maintains a constant awareness of community events.
- Liaisons with the community and develops new contacts whenever required.
- Acquires and keeps up-to-date information about Niagara-on-the-Lake and the greater Niagara Region.
- Suggesting additional products and services meeting our Guest’s specific preferences.
- Assessing guest’s individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guest’s product or service needs.
- Provides guests with information and reservations whenever requested.
- All other duties as assigned.

**What you'll bring to the team**:

- Minimum three (3) years hospitality experience; Supervisor experience an asset.
- Excellent computer skills.
- Basic accounting principles an asset.
- Previous up-selling and/or sales experience is considered an asset.
- Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.

**What's in it for you?**
- Benefits after 3 months
- RRSP Matching
- Profit Sharing
- Free Meals
- Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
- Career Advancement Opportunity
- Company Recognition Programs and Social Events
- **Accessibility accommodations can be provided throughout the recruitment process upon request. **_

**Job Types**: Full-time, Permanent

**Salary**: $18.77-$19.76 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person