Project Account Coordinator

4 months ago

Calgary, Canada Classic Fire + Life Safety Full time

**Company Description**

Thank you so much for considering our company in your career search Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

CFLS is a caring company who values our staff.

CFLS is local and is part of the community.

CFLS is a full-service fire protection contractor.

CFLS is a full-service fire protection contractor.

**Description**:
**As a Project Account Coordinator**:
You will be part of our growing Service Inspections, Testing & Maintenance Team and you will have a key role in working with specific customer accounts and projects to provide ongoing support, guidance and expertise while maintaining our high service delivery standard.

**Primary Accountabilities**:

- Assisting Service Operations Manager with a variety of tasks as assigned.
- Acting as the first in line response for your assigned customer accounts.
- Attending site visits and meetings with your assigned customers as required.
- Maintaining full yearly Service Works schedule for each of your customer accounts.
- Coordinating with the Inspection & Deficiency Repair Coordination Staff to schedule your customer work accordingly.
- Acting as the Liaison for your customers to discuss and provide expertise where required.
- Collaborate with the ITM Field Supervisor to provide support to your assigned customers or Field Team members.
- Manage and process inspection reports and work orders within our Online Service Delivery system, ensuring careful attention to detail and prompt delivery to the customer and Authority Having Jurisdiction (AHJ).
- Provide invoice instructions to Accounting for all service work as required for your assigned customers.
- Working with our Sales Department on any quoted work as required.
- Assess job readiness and ensure all scheduled jobs are confirmed for your assigned customers.
- Provide Service Operations Manager any work-in-progress reports as required.
- Work with Field ITM Supervisor to ensure appropriate time is allocated to your service jobs.
- Complete material listing and ordering for all service and deficiency work as required.
- Communicate all relevant information concerning next steps and timelines to customer, AHJ’s,
- contractors and leadership.
- Responding to customer needs and requests, adjustments to schedule, or escalation to Service Operations Manager if required.
- Track open jobs to ensure appointments and service orders are moving forward as quickly and efficiently as possible.
- Schedule subcontractors and ensure that the service and proper paperwork is completed and received.
- Other duties as assigned.

**Systems & Applications**:

- Microsoft 365 Suite (Outlook, Word, Excel and PowerPoint).
- Scheduling system management and Administration
- The understanding and daily use of our Service System (ServiceTrade), financial systems, appointment systems, scheduling and reporting.

**Skills and Attributes**:

- 2 years of project coordination experience, preferably in the Fire Protection Industry.
- Planning, scheduling and detailed time management skills are a must.
- Previous knowledge and working experience in ServiceTrade or other scheduling / dispatch tools is an asset.
- Strong interpersonal and communication skills, both verbal and written is a must.
- Outstanding customer service Skills.
- Attention to detail.
- Significant customer service experience with a proven track record of delivery.
- A passion for solving problems and working in high-performing teams with strict deadlines.
- Strong technical skills and comfortable with new and changing technologies.
- Self-motivator with a positive outlook.
- Ability to prioritize responsibilities, time management, people skills (communication) and teamwork are all necessary skills for success in this role.
- Working knowledge of Fire & Life Safety Systems, Codes and Standards would be considered an asset.
- Working knowledge working in a service industry would be considered an asset

**Why Choose Classic Fire + Life Safety?**

**We focus on delivering world class service by**:

- Providing a safe environment for our clients’ businesses to grow.
- Investing in state-of-the-art field technology and inspection tools.
- Distributing industry leading fire protection and security systems.

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