Service Department Coordintor and Administrator

2 months ago


London, Canada Industrial Reseller Full time

**SERVICE DEPARTMENT COORDINTOR AND ADMINISTRATOR**

**Position Summary**: The Service Coordinator will be responsible for the front-line customer service for all service calls and/or walk in clients and to consistently strive to maintain the highest levels of professionalism for every customer.

**Responsibilities**: A typical day would include scheduling onside service calls working on site with our staff to coordinate purchases for upcoming jobs and as well you will be completing administration paperwork, and assisting others as needed.

In detail you will act as point of contact for incoming service phone calls. Create and schedule all service issues. Appropriately assist customers with inquiries. Process and assist all walk-in clients. Enter and follow up on any part orders, create quotes, resolve customer complaints according to established guidelines or forward them to the service manager for further action. Service call entry and associated follow-up. Ensure that customers are informed of service fees and collect payments. Ensure all orders are closed in accordance with policies and procedures and that proper payments are collected. Perform other duties that are required by the service manager.

**Job Type**: Full Time

**Benefits**:

- Dental Care
- Extended Health Care
- Paid Time Off
- Vision Care

Schedule:

- Day Shift

Ability to commute / relocate
- SW London ON: reliably commute or plan to relocate before starting work (preferred)

Experience
- Customer Service 1-2 years (preffered)

Work Location
- In Person

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: From $23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- scheduling: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

Expected start date: 2024-01-02



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