Guest Service Supervisor

2 weeks ago

Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

**What will it be like to work for Oakes Hotel**

To improve the guest experience and satisfaction for the Hotel. To take charge of the guest experience, overall hospitality training; front desk operations; upsell revenue. To be the acting manager on duty, responsible for the Hotel operation on your shift

**What will I be doing?**

Showcase your strengths as Guest Service Supervisor, where you will lead, train and recognize your team in support of exceptional guest service Assist the management team to make The Oakes hotel known for its impeccable customer service standards.
- be responsible for the hotel operation on your shift, focusing attention on the front desk and bell services, and all front of house activities
- block and assign rooms, as appropriate and be responsible for cash control and cash balancing
- provide the guest with flawless, proactive and sincere service from an engaged and empowered workforce committed to creating a memorable experience. Is accessible to guests, and engaging, basing themselves in the lobby area.
- contribute to a positive hotel culture and success of ongoing S.O.P.’s training
- monitor effective goals and measurements for the Front Desk, exceeding expectations of (colleagues, owners, guests and management)
- manage online and phone reservations
- develop and implement guest service procedures and training manuals and provide hospitality training and improve the hospitality culture and overall staff professionalism
- assist in managing the cyber reputation of the hotel
- lead by example, assisting the front desk team and handling guest concerns and engaging guests to enhance their stay
- develop and implement an upsell protocol to improve room revenue and restaurant revenue, and track its effectiveness
- oversee the housekeeping and maintenance activities on your shift
- handle special projects and any tasks as assigned

**Experience**
- Knowledge of Hotel Operations, with at least 1 year of Front Desk experience
- At least 1 year of Supervisory or Managerial experience

**Skills**
- Excellent organizational and team management skills
- Superb interpersonal and communication skills
- Exhibit friendliness and professionalism
- Effective problem-solving ability
- Teamwork orientated
- Strong organizational abilities
- Attention to detail

**Requirements**:

- Extensive knowledge of ONQ is required
- Must be able to able all shifts including weekends and holiday
- Previous Guest Services experience in a hotel (minimum 2 years)
- Flexibility to work various shifts, including evenings, weekends and holidays
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction
- Hennepin Fallsview Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hennepin Fallsview Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON L2G 3W2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (required)
- Supervisory: 1 year (required)

Work Location: In person

  • Guest Service Agent

    4 days ago

    Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

    **The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.** We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First...

  • Guest Service Agent

    3 days ago

    Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

    **The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.** We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First...

  • Guest Services Representative

    4 days ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters...

  • Guest Services Agent

    2 weeks ago

    Niagara Falls, Canada Whirlpool Jet Boat Tours Full time

    Be our guest! Our Guest Services Agents are the first team that our guests meet, whether on the phone or checking in at the front desk - and first impressions are always important. They are our human encyclopedias and have the answer to any jetboating question. For this position you must have a natural talent for customer service and love meeting new people...

  • Guest Service Representative

    5 days ago

    Niagara Falls, Canada Raddisson Hotel & Suites Fallsview Full time

    The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: - Greeting guests, complete the check - in/ check-out procedure through the Property management system while obtaining and storing pertinent information. - Handles cash, credit card information and goods at the property - Identifying the...

  • Guest Service Agent

    1 hour ago

    Niagara Falls, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Services Agent

    1 hour ago

    Niagara Falls, Canada The Days Inn Fallsview Full time

    **Company Overview** As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well...

  • Guest Service Representative

    7 days ago

    Niagara Falls, Canada Radisson Fallsview Full time

    The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: - Greeting guests, complete the check - in/ check-out procedure through the Property management system while obtaining and storing pertinent information. - Handles cash, credit card information and goods at the property - Identifying the...

  • Guest Service Representative

    6 days ago

    Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944 Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. **Responsibilities**: - Professionally greets,...

  • Guest Service Representative

    6 days ago

    Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944 Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. **Responsibilities**:- Professionally greets, registers,...

  • Guest Service Agent

    3 weeks ago

    Niagara Falls, Canada Vittoria Hotel & Suites Full time

    Greet guests with a welcoming smile and friendly demeanor - Perform all guest check-in and check-out procedures - Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. - Collect payment for room charges and other fees - Answer phones and direct calls to appropriate personnel - Make and confirm reservations - Maintain a clean...

  • Manager - Guest Services

    7 days ago

    Niagara Falls, Canada See Sight Tours Full time

    **Company Overview**: See Sight Tours is a leading tour company operating in over 20 cities, including Niagara Falls, Canada. We specialize in providing small group tours and private sightseeing tours to visitors across North America. Our mission is to deliver an exciting, fun, and enjoyable experience for our customers, relieving them of travel stress and...

  • guest service supervisor

    1 day ago

    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 months or equivalent experienceTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve...

  • Guest Services Representative

    3 weeks ago

    Niagara Falls, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • guest service supervisor

    1 week ago

    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 months or equivalent experienceTasksEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures...

  • guest service supervisor

    7 days ago

    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experienceTasksEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures to improve...

  • Assistant Guest Services Manager

    6 days ago

    Niagara Falls, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...

  • Housekeeping Supervisor

    7 days ago

    Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

    The Oakes Overlooking the Falls is looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. The Housekeeping Supervisor's responsibilities include organizing employee shifts, training and motivating team members and checking guest rooms and public areas for tidiness. To be successful in this...

  • Housekeeping Supervisor

    5 days ago

    Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time

    The Oakes Overlooking the Falls is looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. The Housekeeping Supervisor's responsibilities include organizing employee shifts, training and motivating team members and checking guest rooms and public areas for tidiness. To be successful in this...

  • Spa Supervisor

    2 weeks ago

    Niagara Falls, Ontario, Canada Birecruit Full time

    Beauty Incubator Recruitment are currently looking for a Spa Supervisor to provide support to the Spa Manager at one of southern Ontario's leading hotel spas located in Cambridge, Ontario. The successful candidate will thrive on providing genuine and thoughtful service, be passionate about the spa industry and will be knowledgeable about current spa...