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Guest Service Agent
4 weeks ago
Responsibilities for Guest Service Agent
- Check guests in and out of their rooms
- Answer any questions guests have
- Make recommendations for activities and restaurants
- Store any luggage guests have
- Answer the phone and direct the call
- Arrange transportation for guests
- Maintain the record of guests that have checked in and out
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Mitigate customer complaints as needed
Qualifications for Front Desk Agent
- High school diploma or GED equivalent
- Excellent customer service skills
- Amazing interpersonal abilities
- Top-of-the-line organizational skills
- Ability to handle multiple tasks at once
- Amazing time management skills
- A degree in hotel management is preferred
- Incredibly detail oriented
- Able to work nights and weekends
**Job Types**: Part-time, Permanent
Part-time hours: 15-30 per week
**Salary**: $16.00-$18.00 per hour
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekend availability
Application question(s):
- Are you currently located within the Niagara Region?
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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