E-commerce, Team Lead

2 weeks ago

Ottawa, Canada Open League Full time

**TOMO - The World Finest Luxury Water Bottle**

Founded in 2020, TOMO has established itself as a leading luxury drinkware brand, which is focused on impeccable craftsmanship, outstanding design, and making the world a better place

**Calling all Team leads for E-commerce\uD83C\uDF1F**

Here's your opportunity to be part of a global team of passionate marketers, artists, designers, product specialists, and visionaries who are working towards creating a more positive life on this planet.

At TOMO, we focus on wellness, sustainability, the love for design, and building purpose-driven brands.

For us - our team is above all. We cultivated an environment that inspires everyone for self-development, growth, and success.

**Here’s what you’ll get to do**:

- Work REMOTELY from anywhere in the world (With flexible times)
- Work alongside brilliant marketers with a proven track record of success in the worlds of e-commerce and NFTs
- Be part of a passionate team that aims for exponential growth for 2023
- Share your creative ideas and get to execute them at the highest standards
- Enhance your strengths and level up your e-commerce career
- Manage the company's online store, including product listings, pricing, promotions, and inventory management
- Analyze and report on e-commerce metrics, such as website traffic, conversion rates, and customer retention, to identify areas for improvement and optimize performance
- Oversee the company's customer service team, including responding to customer inquiries and resolving any issues or complaints
- Identify new market opportunities and potential customer segments, and develop plans to target these markets effectively
- Monitor and manage the e-commerce marketing budget
- Improve the customer experience and increase conversion rates by analyzing customer acquisition channels and experimenting with new ones to optimize and scale customer acquisition
- Keep up-to-date with e-commerce trends and best practices, and integrate new technologies and tools to improve the company's online presence and sales performance
- Ensure the company's e-commerce operations comply with relevant laws and regulations, such as data privacy and consumer protection.
- This role is directly reporting to the Head of Growth

**To succeed in this role, you should have**:

- At least 3-5 years of experience in e-commerce management
- Experience with web analytics tools, such as Google Analytics or Adobe Analytics (experience with Power BI or similar is a plus)
- Proficiency in Shopify
- Strong project management skills, with the ability to multitask and prioritize effectively
- Skill for structure and attention to detail
- Excellent communication skills, both written and verbal
- Knowledge of e-commerce best practices and trends
- Understanding of relevant laws and regulations
- A passion for growing and an undeniable desire to succeed
- A track record of leading diverse and inclusive teams
- Outstanding analytical and critical thinking skills
- Personal interest or experience with marketplaces (for example Amazon) is a plus in the long run

If you’re ready to take your e-commerce career to the next level and join an amazing, forward-thinking team, this is your chance We can’t wait to meet you

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