E-commerce Operations Specialist

2 weeks ago

Ottawa, Canada Adecco Full time

Adecco is currently recruiting for an E-commerce Operations Specialist for a full-time permanent role with our client based out of Ottawa, Ontario.

  • Mon-Fri 8 :00 am - 4:00 pm EST
  • Onsite

The E-commerce Operations Specialist will have the following responsibilities:

  • Follow the daily operations procedures (accounts, orders processing, shipping, competitors pricing monitoring and adding new products)
  • Daily, monitor all the marketplace’s accounts performance and resolve any issue professionally.
  • Answering customers emails & phone calls
  • Processing the marketplaces orders utilizing shipping software “UPS and Canada Post in very efficient, cost effective and within the marketplaces delivery timeframe mindset.
  • Inventory managing.
  • Think "how" instead of, "no." Always look for creative solutions that achieve our goals and mitigates risk.
  • Demonstrated ability to build and maintain strong relationships with suppliers and manufacturers.
  • Trace the root cause of the issue and help the leader resolve it.
  • Embrace new ideas and always assume positive intent.
  • Spotting opportunities for improvements

The E-commerce Operations Specialist must meet the following mandatory requirements:

  • Must have minimum 2 years’ experience in E-commerce marketplaces (Amazon, eBay, Walmart & Shopify)
  • Bilingual (English and French)
  • An exceptional verbal and written communication
  • Fluency with reporting, analysis, and taking a data-driven approach to problem solving.
  • Organized, results-focused, and highly accountable, capable of working on multiple projects.
  • An independent thinker, but with team-player, partnership instincts
  • Self-directed, eager to learn, and resourceful, but not afraid to seek guidance.

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