Bilingual Information Specialist

2 weeks ago

St Pierre Jolys, Canada Manitoba Government Full time

**Bilingual Information Specialist**:
AO2 Administrative Officer 2

Regular/full-time

Department of Families

Bilingual Service Centres, Francophone Affairs Secretariat

St. Pierre-Jolys MB

Advertisement Number: 40273

Salary(s): AO2 $57,401.00 - $68,787.00 per year

Closing Date: January 3, 2023

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

The Bilingual Service Centres (BSC) house staff from various public bodies, different levels of government, and community organizations. As a key representative of the Province of Manitoba, the Bilingual Information Specialist must demonstrate excellent interpersonal skills, the ability to interact with others with tact, a willingness to collaborate, and a solid understanding of the needs of partners and clients.

Conditions of Employment:

- Must be legally entitled to work in Canada
- Must be able to work occasionally outside of regular office hours such as evenings and on weekends.
- Must hold a valid Class 5F driver's license with access to a vehicle to perform outreach services
- Must be fluently bilingual in English and French.
- Must be able to provide and maintain a current Criminal Records Check, with Vulnerable Sector Search and Adult Abuse Registry Check.

Qualifications:
Essential:

- Experience providing client services to the public such as responding to inquiries and resolving issues
- Excellent verbal communication skills in French
- Strong written communication skills in French
- Ability to work autonomously, with mínimal supervision
- Superior planning and organizational skills, with the ability to establish priorities
- Strong interpersonal skills with the ability to effectively develop and maintain working relationships with a variety of internal(government departments) and external stakeholders (organizations).
- Excellent problem-solving and decision-making skills
- Excellent verbal communication skills in English.
- Strong written communication skills in English.
- Ability to analyse and evaluate services delivered, and to formulate recommendations for improvement based on innovative and creative models.
- Experience giving presentations and facilitating group activities
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Desired:

- Knowledge of minority Francophone communities, including knowledge of French language services legislation and an awareness of specific challenges related to accessing government programs and services in French.

**Duties**:
The Information Specialist provides bilingual services for public bodies in areas that do not require licensing or certification, and provides links to appropriate government staff and resources. The incumbent responds to inquiries in both official languages, offers general assistance to the public, including the completion of forms required for conducting business with government departments. The incumbent undertakes outreach activities, facilitates presentations for community interest groups on specific topics related to the programs and services of the province, conducts mobile service clinics, and assists with program promotion in the community through involvement with community organizations and community leaders.
- Advertisement # 40273
- Service Centre 4
- Human Resource Services
- 600-259 Portage Avenue
- Winnipeg, MB, R3B 2A9
- Phone: 204-945-7518
- Fax: 204-945-0601

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

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