Technical Support Specialist
3 weeks ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 to 40 hours per week
- Education:
- Expérience:
**Education**:
- Secondary (high) school graduation certificate
- or equivalent experience
**Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Computer and technology knowledge**:
- Desktop publishing software
- MS Windows
- SQL
- TCP/IP
- Wireless networks
**Security and safety**:
- Criminal record check
**Transportation/travel information**:
- Own vehicle
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Sitting
**Own tools/equipment**:
- Computer
- Printer
- Internet access
- Cellular phone
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Team player
- Ability to multitask
- Time management
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
**Experience**:
- 1 year to less than 2 years
**Health benefits**:
- Health care plan
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