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Bilingual Travel Inside Sales and Customer Service
2 weeks ago
**VALUES**:
**WE WORK AS A TEAM **with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.
**Responsibilities**
- Proof client contracts, brochure text and operational procedures
- Load and maintain all applicable Control Sheet data in CCRS
- Respond to queries regarding itineraries, products, and services from clients
- Build relationships with clients
- Provide passenger assistance
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
**Position Requirements**:
- Effective oral & written communication in English and French or German a must.
- Effective oral & written communication in Portuguese, Spanish, and/or Italian is an asset.
- Post-Secondary School Education
- Tourism experience is an asset
- Must be able to work evenings and weekends during May to October
- Ability to work under pressure and multitask
- Strong attention to detail and autonomy
- Team spirit
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
- **Please answer all the pre-screening questions**
**Job Types**: Full-time, Permanent
**Salary**: $42,000.00-$44,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Where are you currently located? This position includes working from our Toronto office 1 day a week (if located in Toronto).
- What are your salary expectations?
- On a scale of 1 to 10, how would you rate your Word and Excel expertise?
- On a scale of 1 to 10, how would you rate you Canadian Geography knowledge?
- Do you have weekend and evening availability from May to October?
- Do you have any commitments or vacations that we should be aware of?
**Education**:
- DCS / DEC (required)
**Experience**:
- sales: 2 years (required)
- tourism/hospitality: 2 years (required)
**Language**:
- French (required)
- German (required)
- Portuguese, Spanish, and/or Italian? (preferred)
Work Location: Hybrid remote in Toronto, ON
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