Inside Sales/customer Service Manager

1 week ago

Toronto, Ontario, Canada Independent Mechanical Supply Inc. Full time
Overview


The Inside Sales Manager is focused on customer service management and will support the Inside Sales Team to provide service that exceeds expectations; by leading and motivating team members, ensuring collaborative and effective cross-department partnerships, and creating customer satisfaction goals.

The Inside Sales Team is a customer facing team made up primarily of order (including returns) takers/customer support representative responsible for facilitating the sale of non-project PVF, plumbing and hydronic heating, and other support materials.

The team members work most closely with customers, outside sales representatives, vendors and the shipping/receiving (Operations) team to ensure that the customer's quotes and orders are entered into the system and delivered.

They are at the front line of the battle to keep customers happy and to deliver our tag line which is 'Obsessed with Exceeding Expectations"
Customer Service Responsibilities

  • Build relationships with customers that create loyalty with Independent Mechanical Supply so that Independent Mechanical Supply is their first choice when purchasing materials
  • Improve customer service experience, create engaged customers and facilitate growth
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
Leadership Responsibilities

  • Work collaboratively with other departments to resolve ongoing and/or systemic customer service issues and build a team culture that does the same
  • Take an active role in developing and advancing items on the agenda of the Managers Meetings for the continued development of the Management Team and enhancing business processes
  • Resolve conflicts quickly through professional discussions with objectivity and open mindedness and work with all individuals involved in the conflict
Team Management Responsibilities

  • Manage daytoday operations for the Inside Sales Team (Quotations, RFQ's, Orders, CRAs, Invoicing, Credits)
  • Maintain an orderly workflow according to priorities
  • Organize the team to deliver quick and accurate information (internal and external sources) pertaining to customer inquiries about product availability and options
  • Develop service procedures, policies and standards as well as key metrics to monitor them
  • Analyze statistics and compile accurate reports for both internal team performance metrics and customer related data
  • Maximize current technology and continually evaluate new technology to determine what should be implemented
  • Hire, mentor and develop IMS Insides Sales Team Members and nurture an environment where they can excel through encouragement and empowerment
  • Conduct one on ones and team meetings as needed
  • Manage team scheduling requirements
  • Create and implement an effective training program and development activities for employees
  • Continually evaluate and develop roles and team structure to maintain and further outstanding performance
  • Assess employee's performance and strengths and assign work, roles, and development plans that are aimed at leveraging each individual's strengths
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
Sales, Pricing and Vendor Responsibilities

  • Develop, organize product promotions and staff incentives to achieve;
  • A specific quantity volume for a product;
  • A sales and profit objective for a specific period of time;
  • Seek out business opportunities through customers, products (i.e. going through trade magazines and identifying products that should be inventoried by Independent Mechanical Supply) and market conditions
  • Assist the Sales Manager & Sales Admin Manager in maintaining customer pricing within the system by pointing out flaws, margin issues, and margin opportunities.
  • Manage the appearance, layout and promotions of the counter;
  • Work closely with vendors in a fair and open way to position Independent Mechanical Supply as a preferred partner (better than normal margins, preferential delivery dates, sharing of leads) within their strategy
  • Arrange training for team with vendors.
Other

  • Other duties as assigned
Mandatory Requirements

  • Years of Experience in
Customer Service: 5+

  • Years of Experience Managing a Team of Inside Sales and/or
Customer Service Reps: 5+

  • Education: High School
  • Software/

System Experience:
Office 365

  • Demonstrated leadership skills
  • Proven ability to hire, train, and develop a team of Inside Sales and/or Customer Service Reps
  • Recognized ability to build internal and external relationships
  • Demonstrated analytical, organizational, planning and team building skills
  • Excellent Written and oral communication skills
  • Experience suggesting and implementing changes to processes and procedure
Nice to Have

  • College or University Degree
  • Knowledge of products sold by the company
  • Experience with Power BI or equival

  • Customer Service/inside Sales Representative

    1 week ago

    Toronto, Ontario, Canada Superior Food Service Full time

    Customer Service / Inside Sales AssociateYou will be expected to fulfil the following duties of the position (including but not limited to):Main Responsibilities:Process Orders (phone or electronic orders)Customer/client liaison - communication with customers to ensure total customer satisfactionUpsell existing customersEffectively handling inbound and...

  • Inside Sales/customer Service Specialist

    1 week ago

    Toronto, Ontario, Canada Corrosion Service Company Limited Full time

    Corrosion Service Company Limited (CSCL) was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.We are an...

  • Inside Sales

    1 week ago

    Toronto, Ontario, Canada Independent Mechanical Supply Inc. Full time

    OverviewUnder the direction of the Inside Sales Manager, the Counter Sales Representative is responsible for taking care of customer demands (i.e., product information, quotation request, order entry, and customer returns) from beginning to end; received directly or indirectly from the customer or via the Outside Sales Representatives. Additionally, as a...

  • Inside Sales Manager

    4 weeks ago

    Toronto, Ontario, Canada H2R Business Solutions Full time

    Salary: House of Jewellery is a wholesale jewellery trading company based in Toronto, Canada. Established in 1986, House of Jewellery is now one of Canada's leading silver, gold, and diamond jewellery wholesalers.We specialize in selling high quality Sterling Silver and 14K Gold from Europe and Asia. As we expand our sales operations, we are seeking an...

  • Inside Sales Manager

    1 month ago

    Toronto, Ontario, Canada H2R Business Solutions Full time

    Salary: House of Jewellery is a wholesale jewellery trading company based in Toronto, Canada. Established in 1986, House of Jewellery is now one of Canada's leading silver, gold, and diamond jewellery wholesalers.We specialize in selling high quality Sterling Silver and 14K Gold from Europe and Asia. As we expand our sales operations, we are seeking an...

  • Sales Associate Customer Service

    1 week ago

    Toronto, Ontario, Canada Demers Ambulances Full time

    Being customer-centric, inspiring leadership, demonstrating integrity, fostering a family spirit, and striving for excellence. For 60 years, our family roots, our sense of innovation, and our human values ​​have contributed to the development and manufacture of ambulance vehicles that help our customers save lives. In recent years, Demers, Ambulance...

  • Director, Inside Sales

    1 week ago

    Toronto, Ontario, Canada Meridian Onecap Full time

    About the Company:At Meridian, our goal is to infuse our mission into everything we do for individuals, the environment, and communities. We strongly believe that creating opportunities and meeting people where they are is key to our success.Job Title: Director, Inside SalesJob Description:The Director, Inside Sales plays a crucial role in driving the growth...

  • Inside Sales Manager

    1 week ago

    Toronto, Ontario, Canada TD Bank Full time

    417287BRSales & Business DevelopmentToronto, ONAugust 23, 2023Hours37.5Workplace ModelHybridPay DetailsDepartment OverviewThe Broker Sales Department offers a range of mortgage financing products and is responsible for obtaining mortgage business volume nationally from independent brokerage firms and their respective brokers. All sales are generated by both...

  • Inside Sales Specialist

    1 week ago

    Toronto, Ontario, Canada Demers Ambulances Full time

    Our mission is to make life better, one vehicle and relationship at a timeWe pursue this every day with a constant focus on our values: Being customer-centric, inspiring leadership, demonstrating integrity, fostering a family spirit, and striving for excellence.For 60 years, our family roots, our sense of innovation, and our human values ​​have...

  • Manager, Inside Sales

    1 week ago

    Toronto, Ontario, Canada RPIA Full time

    We are currently seeking a full-time Manager, Inside Sales to join our team. As Manager, Inside Sales, you will be responsible for promoting a full range of Investment Management solutions to Quebec-based Advisors. Through your exceptional knowledge of wealth products, such as Mutual Funds, Liqui

  • Inside Sales Representative

    1 week ago

    Toronto, Ontario, Canada Images 2000 Inc Full time

    Applicants from LONDON, WINDSOR, and SARNIA, Ontario welcome.Inside Sales Representative - Home Furnishings IndustryCanadian Design and Manufacturer of Home Décor Products is looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating...

  • Inside Sales Specialist

    1 week ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Our mission is to make life better, one vehicle and relationship at a time We pursue this every day with a constant focus on our values: Being customer-centric, inspiring leadership, demonstrating integrity, fostering a family spirit, and striving for excellence. For 60 years, our family roots, our sense of innovation, and our human values have contributed...

  • Sales Associate Customer Service

    1 week ago

    Toronto, Ontario, Canada Express Employment Professionals Full time

    With their factory-trained, knowledgeable service technicians and staff, local production and manufacturing facilities have come to trust them with their business. Come and join this growing organization and be part of a team who designs, builds, installs and services every aspect of compressed air systems from conception to installation.Objective: An Inside...

  • Inside Service Sales Representative

    1 week ago

    Toronto, Ontario, Canada Eaton Corporation Full time

    Eaton's Electrical sector is currently seeking an Inside Service Sales Representative to join our team. This position is based at our Toronto, ON facility and offers benefits from Day1.What you'll do:Primary Function:This position is responsible for driving sales of assigned products and/or services by conducting outbound communications to existing Eaton...

  • Inside Sales Representative

    1 week ago

    Toronto, Ontario, Canada Lock Search Group Full time

    Inside Sales RepresentativeCanada East (Remote Opportunity)Lock Search Group is thrilled to partner with a leading organization specializing in material handling, storage, and automated systems solutions. We are seeking a dynamic and proactive Inside Sales Representative to join their innovative team. If you excel in a fast-paced environment and enjoy the...

  • Inside Sales Manager

    1 week ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Location: Downtown Toronto, off of Union Station Comp: $70, 000 OTE $100, 000 About Us: We are a dynamic company at the forefront of digital services, committed to sustaining and expanding our success in Canada. As a Sales Manager, you will play a pivotal role in driving the generation of demonstrations and upsell opportunities for our innovative...

  • Manager, Inside Sales

    1 week ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    We are currently seeking a full-time Manager, Inside Sales to join our team. As Manager, Inside Sales, you will be responsible for promoting a full range of Investment Management solutions to Quebec-based Advisors. Through your exceptional knowledge of wealth products, such as Mutual Funds, Liquid Alternatives, and Hedge Funds, you will proactively...

  • Manager, Inside Sales

    1 week ago

    Toronto, Ontario, Canada RPIA Full time

    We are currently looking for a full-time Inside Sales Manager to join our team.As the Inside Sales Manager, you will play a key role in promoting a wide range of Investment Management solutions to Advisors in Quebec. Leveraging your expertise in wealth products such as Mutual Funds, Liquid Alternatives, and Hedge Funds, you will actively seek out sales...

  • Inside Sales Consultant

    1 week ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Our client, a global technology platform that helps consumers and small businesses overcome financial challenges, is actively looking for an Inside Sales Consultant to join their team on a hybrid model in their Toronto, ON, Canada office*** 2 days onsite (Tues/Thurs) ****** This begins as a 12-month contract with an opportunity to extend or convert at...

  • Inside Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Dell Full time

    This position requires 3 days on site in our Toronto, CA office Inside Sales Representative Dell provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth...