Service Express Insider
2 weeks ago
The Hotel Belmont Vancouver MGallery recently joined world leading hospitality group Accor, marking the first Canadian property within the MGallery Hotel Collection. With a storied legacy, Hotel Belmont Vancouver MGallery is located at the epicenter of Vancouver’s entertainment district and maintains its unique personality and bespoke design, featuring a retro-modern design, upscale finishings, and curated art throughout.
**Role Summary**
As a Service Express Insider, you will represent the hotel throughout the guest's stay, providing a warm welcome and farewell to all guests, arranging and managing any vehicle transportation, assisting guests with directions and perform as the first and last impression for them.
**Job Duties**
- Assist arriving guests with their luggage and directing them to the Front Desk.
- Assist departure guests and offer assistance with luggage (store it or carry to the vehicle or awaiting taxi).
- Ensure that each piece of luggage stored has a Hotel Belmont Vancouver MGallery luggage tag on and the owner of the luggage receives the other part of the luggage tag.
- Offer to call and assist any guests requiring a taxi with calling one for them to the hotel.
- Delivers all guest luggage, letters, parcels to the guestrooms.
- Assist guests with using the hotel-provided bicycles and ensure all paperwork is completed and safety equipment is provided prior to departing with the bicycle.
- Provide guests information about directions, the hotel, hotel area and local tourist attractions.
- Provide guests directions to places of interest, sightseeing, and shopping areas as requested.
- Ensure proper collection of luggage carts from guest floors are returned to the hotel lobby and disinfect the carts after each use.
- Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating) as requested.
- Inform respective hotel teams if any equipment is not working properly, report any issues so that it can be repaired.
- Note any security concerns throughout the hotel and address them to management for follow up.
- Other duties as assigned.
- Must be legally entitled to work in Canada.
**Job Types**: Full-time, Part-time
**Salary**: $16.00-$18.00 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
- Tips
Work Location: One location
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