Assistant, Graduate Service Team

2 weeks ago

Montréal, Canada Concordia University Full time

**Position Number**: 50000470 / P4773
**Department**: Data Control Service Teams
**Grade**: PE247-7
**Campus**: Sir George Williams (Downtown)

**Salary**: $27.24 - $32.34 per hour
**Union/Association/HR Policy**: CUSSU

**Posting deadline**: March 23, 2023

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**NOTE**:

- This posting represents a leave replacement until May 24, 2024._

**SCOPE**

**PRIMARY RESPONSIBILITIES**
- Update and maintain the advisement report on the SIS.
- Interpret and validate decisions on internal documents from various sources; update the graduate student record using the Student Information System (SIS) and correct errors that are identified, including admission-based data.
- Respond to requests and resolve issues for graduate students, School of Graduate Studies, the Faculties, staff and external institutions; refer students to appropriate source as required.
- Confer with academic departments and the School of Graduate Studies with regards to student record and graduation related matters.
- Build graduate Independent, Interuniversity (INTU), Visiting and Exchange student programs, correct and adjust deferred admission requests, process registration, transfer credits, withdrawals, change of concentrations, leaves, etc.
- Verify that all supporting documents required for a graduate student’s file are obtained and readily retrievable.
- Perform other duties in support of the operation of the unit.

**REQUIREMENTS**
- Diploma of Collegial Studies (2 year pre-university DEC) and two to four years of related work experience.
- Good knowledge (Level 4) of spoken and written English in order to communicate effectively with students, staff and faculty; basic knowledge (Level 3) of spoken French to respond to general inquiries.
- Basic knowledge of Word (to create and update documents) and Excel (to filter and sort data).
- Excellent interpersonal and communication skills with the ability to deal firmly but politely with students and other concerned parties.
- Ability to multitask and work under pressure with frequent interruptions.
- Keen attention to details.
- Sensitivity to students’ concerns.
- Aptitude to work in a service-oriented environment as both a member of a team and independently.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

**Employment Equity**

**Accessibility**

**Immigration Status

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