Director, Service Team

6 months ago

Saskatoon, Canada University of Saskatchewan Full time

**Director, Service Team**:
**Primary Purpose**: The Service Team contributes to student success by providing strategic and integrated communications, events and marketing support to all units in the Teaching Learning and Student Experience (TLSE) portfolio. As the leader of the Service Team, the Director oversees all staff, functions and activities of the team ensuring that all work and events are aligned with the strategic goals of the university and contribute to our strategic enrolment goals, teaching and learning, and enhance the student experience for all students.

**Nature of Work**: Reporting to the Associate Vice-President (AVP) and Chief Communications Officer (CCO), Strategic Communications, the Director determines the best way to support the many and diverse audiences served by the TLSE—in particular, prospective students and their key influencers, and current students and their supporters, including instructors—by utilizing recognized best practices and data, adhering to USask branding and standards, and exploring new opportunities that enhance student success. The Director also contributes to broader University of Saskatchewan (USask) initiatives that directly impact those key audiences—such as addressing emerging needs, new requirements and emergency situations—through collaboration with the AVP and CCO, Strategic Communications and other units across campus.

Evening, weekend work and travel are occasionally required. Discretion is required as this position is privy to sensitive and confidential information. Errors can significantly impact the reputation of the unit and the university at the local, national and international level.

University Relations is responsible for institutional advancement programs (alumni and external relations, development, strategic communications), and as such is dedicated to supporting the related needs of all colleges, units and the university as a whole. University Relations is comprised of specialized teams that work together in an integrated model to ensure that the University of Saskatchewan has the reputation, relationships and resources necessary to take its place among the most distinguished universities in Canada and the world.

The University of Saskatchewan values diversity and Indigenous engagement is a strategic priority. In support of this priority, the position will contribute to a team environment which recognizes and supports the importance and value of equity, diversity, and inclusion in achieving the mission of the university, and actively seek out those with diverse cultural backgrounds, perspectives, and experiences to support the mission.

In University Relations, the nature of our work centres on our guiding principles of being:

- Inspiring: We are confident in ourselves and our goals. We instill confidence and excitement in others to bring them along with us.
- Committed to each other’s success: We look for opportunities to make all our teams and the University successful.
- Collaborative and integrated: We work together toward shared goals.
- Solutions
- and action-oriented: We continuously seek a path forward and we get things done.
- Brave and courageous: We expect to encounter obstacles. We face these challenges head-on.
- Respectful: We demonstrate our regard for others through listening, understanding, and acknowledging the contributions of all.

**Accountabilities**:

- Manage the staff, functions and activities of the Service Team while facilitating a strong commitment to customer service and teamwork in all activities.
- Collaborate with TLSE leaders and staff to understand their priorities and needs related to communications, events, and marketing.
- Oversee, and contribute to, the development and implementation of effective and efficient strategies for all digital and print communications related to the TLSE portfolio.
- Collaborate within Strategic Communications to develop and implement proactive, timely, and effective marketing solutions to best support prospective students and their influencers. Also ensure that all marketing follows USask approval processes and strategies as laid out by the AVP and CCO, Strategic Communications.
- Oversee, and contribute to, the development and implementation of effective and efficient event support strategies related to the TLSE portfolio
- Identify, establish and maintain positive, productive and collaborative working relationships across the TLSE, and with colleges/schools, to increase awareness of key TLSE activities, identify shared challenges, and develop cooperative and coordinated solutions for all communications, events, and marketing for prospective and current students and their influencers and supporters.
- Liaise with Information and Communications Technology (ICT) to develop and implement proactive, innovative, timely, cost-effective IT services that support communications, marketing and events across the TLSE.
- Support the coordinators within the Service Team in

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