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Dispatcher/customer Service

4 months ago

Surrey, Canada Arctic Glacier Full time

**Dispatch / Customer Service**
- Strong Values _
- That's just the tip of the iceberg._
- There’s more than meets the eye at Arctic Glacier._
- Sure, there are great opportunities, but there’s also the great pay, rewarding work, and clear vision of doing the right thing - by our customers and employees. Our team goes the extra mile for our customers, and in turn they get the support of the company. We pride ourselves on having a compassionate atmosphere, where our team feels empowered to do their best. This includes an unwavering commitment to employee safety and the flexibility to work around personal commitments._

Reporting to the Distribution Manager, this position is responsible for answering or responding to all inbound calls from customers and dispatching drivers to ensure all deliveries are made in a quick and efficient manner. In addition, the Dispatcher coordinates and maintains the dock area and maintenance of all vehicles.

**HOURS: 9:00AM - 5:30PM Monday - Friday, Saturday work availability as well**

**Job Responsibilities include but are not limited to**:

- Responsible for correspondence with customers and dispatch drivers.
- Communicates with drivers on day-to-day assignments.
- Reconciles all cash and driver invoices.
- Builds base routes for drivers.
- Maintains handheld invoicing system.
- Coordinates the dock area involving the loading of trucks, shipping, and receiving.
- Evaluates the availability of trucks for ice delivery as well as for repairs and maintenance.
- Reviews driver logs and vehicle inspection reports and monitors adherence and compliance based on metric reporting.
- Supports DOT compliance and other safety initiatives.
- Receives merchandiser repair calls and dispatches service technicians.
- **Our Values**:_
- Agility_
- Collaboration_
- Customer _
- Diversity_
- Execution_
- Innovation_
- Integrity_
- Performance _
- Respect_
- Safety_
- Work Life Balance_
- 1 to 2 years’ experience working in a distribution environment.
- Excellent written and verbal communication skills.
- Basic math and cash handling skills.
- Ability to work independently as well as in a team setting.
- Comfortable with a fast-paced environment and ability to shift focus to meet client needs.
- Must be comfortable working with hand held units.
- Working knowledge in Microsoft Office products, including Excel and Outlook.
- Must be available to work evenings, weekends, holidays.

Reporting Structure: Distribution Manager

Status: Houlry

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Arctic Glacier is an Equal Opportunity Employer.  Arctic Glacier does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.  cticjobs

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arcticjobs

Pay: $18.00 per hour

Schedule:

- Monday to Friday
- Overtime

Application question(s):

- This is a full time position with hourly pay. Are you available to work evenings, weekends and nights as needed?

**Experience**:

- distribution: 1 year (required)
- Microsoft Outlook: 1 year (required)
- Customer service: 1 year (required)
- Microsoft Office: 1 year (required)
- Working with truckers: 1 year (required)

Work Location: In person