Director, Client Growth

5 months ago

Toronto, Canada Bond Brand Loyalty Inc Full time

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as the **Director, Client Growth**, you’ll have your hands on the wheel as we drive the future of loyalty and customer-centric experience.

The **Director, Client Growth** provides thought leadership to Bond Brand Loyalty clients and is responsible for managing and growing our business. This key role will be responsible for growing relationships with an existing set of Bond clients by identifying and securing business opportunities to support new revenue growth for the organization. In addition, the Director Client Growth will lead our service delivery of these new opportunities, ensuring that we deliver with excellence and deepen our relationships with clients through a results-oriented mindset and an unwavering focus on client satisfaction.

**Take a moment to ask yourself these key questions**: Do you love solving business challenges, especially those that haven’t even been identified yet? Do you believe that every experience is loyalty in the making or breaking? Are you passionate about the future of retail and the evolving marketplace? Does this sound like you? Yes? Good. This could be a great opportunity for you. And us

**What you’ll do**:

- **Lead client opportunity development **- As a reliable and trusted partner, you leverage your expertise in loyalty and customer relationship management to support your clients, serving as a dedicated advocate within the framework of Bond. You will create connections with clients by engaging in collaborative approaches to problem solving and identify ways in which Bond’s services can help solve these pain points and meet their objectives. You will manage the sales pipeline for these opportunities, forecasting revenues and timing, while providing regular activity reports to management
- **Solution Development**:

- You will be accountable for bringing together the right smart minds and safe hands from around the Bond organization to pitch, win and deliver great work that meets your client’s needs and designs a path to growth. You will drive the development of solutions, pricing strategies, and crafting proposals in cooperation with our practice teams that outline overall objectives, solution, activities, deliverables, effort, and timelines.
- **Managing your clients**- This role is a hybrid mix of business development and management of clients that you bring into the business. You will lead internal Bond delivery team engagement by establishing connections with every member of the global project team across various business practices and maintaining open lines of communication within a matrixed environment, while establishing and maintaining a strong partnership with the client by providing thought leadership and ensuring successful execution of deliverables to help lead to the next growth opportunity.
- **Account Growth Planning - **You will have overall client leadership responsibility for growing this client, connecting the dots across projects being delivered and leveraging solution based selling skills to ensure that one successful project leads to a next. Strategic planning for growth and introducing Bond’s wide and deep breadth of capabilities and innovation of our evolving solutions is a key part of building our long-term partnership with our client. You will be expected to manage a bi-annual and annual growth plan for clients that you manage.

**What you’ll have**:

- Bachelor’s Degree or equivalent combination of education and experience within the retail sector managing consumer-facing loyalty programs spanning across customer experience and loyalty is ideal.
- 7-10+ years of experience in a customer-facing role responsible for revenue achievements in customer success, sales, business development, and/or account management.
- Knowledge of the end-to-end loyalty and customer engagement cycle: from program mechanics, customer experience and design thinking to MarTech, analytics & insights, and digital marketing leveraged within the operation of a consumer-facing loyalty programs is preferred.
- Proven track record of achieving revenue, growth targets, and generating new business.
- Outstanding communication, interpersonal and collaboration skills to both internal and external stakeholders.
- Stellar ability to influence others in a complex, matrix environment and gaining buy-in at multiple levels across the organization.
- Highly motivated and able to work against aggressive schedules with exceptional ability to prioritize, manage, and deliver on multiple projects simultaneously.
- Strategic mindset for planning growth and introducing Bond’s diverse breadth of services.
- Strong experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, reporting your financi

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