Manager, Global Operations Business Transformation

6 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

In Office

The **Global Operations Business Transformation Manager **reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives. This role will also support the crafting and managing the Operations story across all Manulife businesses and teams. In this role you will be instrumental in navigating multiple priorities to enable strategy decisions, including analysis, leadership reporting and presentations, KPI planning and forecasting, as well as execution of strategic projects. You will build strong internal partner relationships globally to continue to promote strong performance across existing and new strategic goals.

The Global Operations Strategy team is responsible for integrated strategic planning and management across all operations teams to achieve our global ambitions. The team works closely with various leaders in other teams across the organization including other business strategy teams, Finance, Marketing, Contact Centres, HR and Procurement to deliver the best possible customer experience across all of our strategic pillars (Digitization and Automation, Customer Obsession, Managing with Rigour and Global Footprint).

**Responsibilities**
- Develop ongoing reporting and presentations to communicate key messages and metrics both within Global Operations and the larger Manulife Operations organization
- Support board reporting and other executive internal/external reporting functions.
- Propose additional methods to improve against highly visible strategic KPI’s and objectives
- Provide analytical support and oversee project execution for strategic initiatives
- Leverage internal support partners to enable achievement of overall Global Operations goals (Marketing, Digital, Finance, HR, Talent, Risk)
- Work across different teams and with all levels of management to form relationships and business knowledge
- Fulfill business advisory role in supporting management across Operations in the development of strategy M anage complexity across a range of issues—prioritize and manage competing initiatives; challenge the status quo and suggest alternative ways of conducting operations

**What we are looking for**
- At least 5 years of related business experience gained from financial institutions, corporate development, strategic consulting, investment operations, project management or similar experience
- Self-starter and team player with a high level of initiative, strong work ethic and the ability to gather, synthesize, organize, and report information
- Excellent written, verbal, and interpersonal skills needed to engage with different levels of leadership and effectively influence partners
- Resilient delivery mind-set with a strong execution focus
- Self-directed, organized and works well with complexity
- Flexible, steady under pressure and willing to switch gears
- Collaborative and transparent working style Comfort in leading and influencing without formal authority

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees,

  • Manager, Global Operations Business Transformation

    6 months ago

    Toronto, Canada Manulife Full time

    Job Description The Global Operations Business Transformation Manager reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives. This role will also support the crafting and managing the Operations story across all Manulife businesses and teams. In...

  • Manager, Global Operations Business Transformation

    6 months ago

    Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Description The Global Operations Business Transformation Manager reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives. This role will also support the crafting and managing the Operations story across all Manulife businesses and teams. In...

  • Global Excellence and Operational Transformation

    6 months ago

    Toronto, Canada WTW Full time

    WTW Enterprise Delivery Organization's (WE DO's) Enterprise Operations, Global Corporate Operations function provides a simplified, digitally enabled, world class transformational experience to our business partners with the highest integrity and quality. Through its Global Service Management team, it is responsible for supporting the Finance and HR...

  • Strategic Transformation Lead

    3 weeks ago

    Toronto, Ontario, Canada Global Pharma Tek Full time

    We are seeking a highly skilled Strategic Transformation Lead to join our team at Global Pharma Tek.About the RoleThis is a senior-level position that requires a deep understanding of change management principles and practices. As a Strategic Transformation Lead, you will be responsible for leading medium to large transformational change projects, developing...

  • Director of Global Digital Transformation

    2 weeks ago

    Toronto, Ontario, Canada mccainfood Full time

    We are seeking a highly experienced Director of Global Digital Transformation to join our team at McCain Foods. This exciting role will play a pivotal part in shaping the future of our operations, driving digital innovation and operational excellence across our supply chain.As a key member of our Business Transformation department, you will be responsible...

  • Global Operations Transformation Lead

    2 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    Job DescriptionThe Global Operations Transformation Lead reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning, and execution of strategic initiatives.This role will also support the crafting and managing the Operations story across all Manulife businesses and teams.In this role, you will be...

  • Business Analyst for Global Custody Transformation

    2 weeks ago

    Old Toronto, Canada State Street Corporation Full time

    Transform the Future of State Street's Global CustodyWe are seeking a seasoned Business Analyst to join our team in transforming the way we deliver global custody services.About the RoleThis is an exciting opportunity for a business analyst to lead workflow analysis, data analysis, and requirements analysis for current and future state models and...

  • Vice President IT Transformation

    5 months ago

    Toronto, Canada Equinix Full time

    Vice President IT Transformation & Business Operations, Office of the CIO Equinix is the world’s digital infrastructure company, operating 248+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and...

  • Transformation Director for Global Risk Management

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Join a purpose-driven winning team committed to results in an inclusive and high-performing culture.The Transformation Office for Global Risk Management oversees strategic change across GRM, driving cross-functional collaboration, managing organizational change, and optimizing processes to improve overall performance.The Director, Transformation Office works...

  • Manager, Network Management, Global Business

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 187967 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Banking and Markets** - Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years....

  • Business Transformation Manager

    5 months ago

    Toronto, Canada Infrastructure Ontario Full time

    IO’s Finance, Technology, and Lending Enterprise Team ensures that IO is a financially efficient and effectively managed organization and that the agency’s finances are monitored, reported, and managed appropriately. The team also manages the infrastructure lending program, which has supported more than $19 billion in local infrastructure development,...

  • Director, Transformation Office, Global Risk

    4 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 210567 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Transformation Office for Global Risk Management (GRM) is responsible for overseeing strategic change across GRM; it will drive cross-functional collaboration, manage organizational change and optimize process to improve overall...

  • Global Digital Transformation Lead

    2 weeks ago

    Toronto, Ontario, Canada mccainfood Full time

    Company OverviewMccain Foods is a leading global food company, committed to delivering high-quality products and exceptional customer experiences. Our team is dedicated to driving innovation and excellence in every aspect of our business.SalaryThe estimated salary for this role is between $120,000 - $180,000 per annum, based on industry standards and...

  • Business Transformation Leader for Technology and Operations

    2 weeks ago

    Old Toronto, Canada Société Financière Manuvie Full time

    Société Financière Manuvie is looking to fill a critical role in its Technology & Operations Strategy team. As Business Transformation Leader, you will play a key part in accelerating Canada's business and technology transformation.About the OpportunityThis exciting opportunity is designed to drive innovation and transformation across our organization....

  • Business Transformation Manager

    5 months ago

    Toronto, Canada OCS Full time

    About Us The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores. Working at the OCS is a unique opportunity to be part of an agile start-up in a...

  • Director, Transformation Office, Global Risk Management

    4 weeks ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 210567Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Transformation Office for Global Risk Management (GRM) is responsible for overseeing strategic change across GRM; it will drive cross-functional collaboration, manage organizational change and optimize process to improve...

  • Director, Global Procurement Digital Transformation

    6 months ago

    Toronto, Canada McCain Foods (Canada) Full time

    **Position Title**:Director, Global Procurement Digital Transformation **Position Type**: Regular - Full-Time **Requisition ID**: 27525 McCain knows the importance that food plays in people's lives - the power it has to bring people, families and communities together. That is why our purpose is celebrating real connections through delicious,...

  • Senior Consultant

    6 months ago

    Toronto, Canada Zurich Insurance Company Full time

    The Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience in Business Transformation and are looking...

  • Strategic Operations Transformation Manager

    3 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Job DescriptionAbout the RoleThe Global Operations Business Transformation Manager reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives. This role will also support the crafting and managing the Operations story across all Company 1 - The Manufacturers...

  • Vice-President, Operations Strategy, Transformation

    6 months ago

    Toronto, Canada Sun Life Full time

    Job Description : Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose “To help clients achieve lifetime financial security and live healthier lives”. Sun Life Canada Operations includes a team of over 5,000 dedicated team members across Canada and SL Global Solutions in Asia. We...