Call Center Representative
3 weeks ago
Duties:
- Answering incoming calls and assisting customers with their inquiries or concerns
- Providing information about products or services
- Resolving customer complaints or issues in a timely and professional manner
- Updating customer accounts and maintaining accurate records
- Following call center scripts and protocols to ensure consistent and high-quality customer service
- Escalating complex or unresolved issues to the appropriate department or supervisor
- Meeting individual and team performance targets
Pull items from our warehouse.
Utilize a pallet jack to organize product.
Lift upto 25lbs consecutively from time to time
Inventory count.
**Skills**:
- Excellent verbal communication skills
- Active listening and problem-solving abilities
- Strong customer service orientation
- Ability to remain calm and professional in stressful situations
- Attention to detail and accuracy in data entry and documentation
- Ability to work effectively in a team environment
Note: Previous call center experience is preferred but not required. Training will be provided.
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$21.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Edmonton, AB T6B 3M6: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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