Customer Service Call Centre Agent

2 weeks ago


Edmonton, Canada MC Dispatch Full time

Duties:

- Manage and resolve customer complaints
- Identify and escalate issues to supervisors as needed
- Provide product and service information to customers
- Research required information using available resources
- Follow up with customers as needed

**Requirements**:

- Proven customer support experience or experience as a client service representative
- Excellent communication skills, both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent; college degree preferred
- Proficient in Microsoft Office and Google Suite
- Ability to work flexible hours including evenings, weekends, and holidays

**Benefits**:

- Competitive salary based on experience
- Health insurance including medical, dental, and vision coverage
- Paid time off including vacation days, sick days, and holidays

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Edmonton, AB T6B 3M6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)

Shift availability:

- Day Shift (required)

Work Location: In person



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