District Manager, North West

1 month ago

Vancouver, Canada Mejuri Full time

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

**The Role**:
As the ultimate ambassador of our brand, you'll be responsible for creating a highly productive store environment where we exceed customer expectations and create an engaging and inclusive environment where employees are motivated and supported to do their best. You'll be responsible for ensuring the execution and continuous improvement of Mejuri standards. You'll manage and provide oversight of all aspects of Sales, People, Operations, Merchandise, and overall business within your district. You will be partnering with People Operations, Retail Operations, Marketing and Merchandising cross functional departments to exceed your targets. As a leader of a multi-unit team of stores, you'll empower your teams to deliver exceptional and consistent customer experiences while positively impacting sales growth across your district through planning, coaching, and developing high performing teams. You'll be responsible for the overall recruitment, training and development of leadership talent and the financial performance of your district. We're looking for someone who is people & client obsessed and recognizes getting the best out of their team requires leading by example.

**Customer Experience**:

- Responsible for managing and improving our client strategy to build lasting relationships with existing customers and drive new customer acquisition.
- Improve the quality of the in-store customer experience by communicating and training the team on Mejuri's Steps of Selling. Provide in-store coaching to staff & Managers, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
- Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.

**Leadership**:

- Through effective management create a highly engaged, results focused environment where staff are able to reach their performance potential and achieve the KPIS for their role.
- Responsible for partnering with Store Managers to execute people strategy so that store teams are set up for success, ensuring each location has the right talent in the right role to support business objectives.
- Develop and maintain an internal store culture that's reflective of the Mejuri brand and rooted in our values, resulting in strong leadership and a successful pipeline for careers at Mejuri.
- Actively coach and performance manage Store Managers, developing their acumen to successfully achieve their role responsibilities by providing direct and candid feedback.
- In partnership with People Operations, execute and manage our recognition, rewards and compensation structure to ensure retail staff are awarded & motivated reflective of their contribution.
- Be available to support, coach, problem solve and provide solutions as needed.

**Revenue & Profitability**:

- Responsible for the financial health and profitability of all stores within their district, driving revenue and exceeding targets.
- Responsible for managing store's spend & seeks opportunities to minimize costs.
- Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the Sr. Director Retail Stores to achieve ideal targets.
- Support Store Managers in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
- Responsible for mitigating risk within stores, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink.
- Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales.

**Operations**:

- Responsible for providing day-to-day support to Store Managers to ensure all objectives are achieved, op

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