IT Support Technician

2 weeks ago


Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Duties & Responsibilities:- Ensures compliance with corporate network and security policies and procedures- Diligently responds to reported incidents from the user community- Installs, supports, and maintains computers and networked peripherals- Provides user support for remote offices- Provides assistance with hosted network providers to ensure stability and performance of the WAN/LAN networks-
- Maintains accuracy of network and system documentation- Maintains accuracy of corporate hardware and software inventories- Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy- Other related duties as assigned

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:
- University degree in Computer Science or equivalent related experience- Technical experience or exposure of at least 2 years- Solid knowledge of Windows operating systems (beginning with XP) and MS Office Suite 2007 and 2010- Good understanding of networking protocols/principles (i.e. TCP, IP, VPN)- Good understanding of wireless including 802.11 B,G & N and all encryption methods- Good understanding of cellular technologies- An understanding of the following is an asset: MS-Active Directory, MS-Exchange, Cisco switches and VLAN concepts and VoIP technology- Highly motivated and willing to take initiative- Excellent analytical skills- Ability to work in a team environment or individually as required- Ability to travel when required (including travel to US destinations)- Availability to work off hours (including evenings, weekends, and holidays) if necessary-
- Mandatory COVID-19 Vaccination

Company Description:


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