Corporate - Guest Services Agent

2 weeks ago


Newmarket, Canada 3G4 Archive Hospitality Full time

**Position: Front Desk - Guest Service Agent, Front Desk**

**The Role at a Glance**:This position plays a key role within our hotels. The Front Desk Guest Services Agent is responsible for overseeing the front desk operations on a day-to-day basis. Greeting and assisting guests and processing check-in/out transactions. Must be able to work independently and have strong problem resolution skills. This position reports into the Director of Operations / Front Desk Manager.

**Your Day To Day Duties**:

- Welcome and register guests expeditiously provide information to guests as needed.
- Be the face of the hotel on arrival and offer a fond farewell on departure.
- Provide excellent guest services assisting guests with their needs or resolving issues.
- Be knowledgeable in all hotel emergency procedures.
- Comply with all Archive standards, policies and procedures at all times.
- Other tasks and responsibilities as assigned by management.

**You have**:

- Excellent customer service and computer skills.
- A flexible schedule and must be able to work Saturdays, Sundays and Holidays.
- A detail-oriented nature and are able to work alone.
- 1-2 years of customer service experience.
- Experience with Maestro, ProfitSage, Zingle, and Outlook preferred.

**Inclusivity**: Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.

INDSJ


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