Guest Experience Representative

3 weeks ago


Newmarket, Canada Oxford Properties Full time

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

W e are currently looking for highly motivated Guest Experience Representatives to join our team at Upper Canada Mall. At Oxford, we have a commitment to customer service excellence and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Upper Canada and must ensure professionalism, pride, and passion each and everyday.

**As a member of this team, you will be responsible for**:
Proactively seek opportunities to create memorable guest experiences by assisting guests and providing exceptional service.

Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores, brands and promotional activities.

Deliver all services offered at the Guest Experience locations

Assist guest by providing directions/information, answering questions, and performing other centre specific services as assigned.

Stay relevant in fashion, maintain brand knowledge including price points, and gift suggestions to ease shopper’s path to purchase.

Proactively listen to identify and deliver on customers needs.

Communicate effectively with shoppers, retailers, centre management and all shopping centre personnel.

Work closely with the Management Office and the Marketing Department to assist with marketing needs

Maintain supply stock of promotional items

**To succeed in this role, you**:
High School Education; post-secondary education preferred in a related field of study (i.e. Hospitality, Marketing/Communications, Real Estate/Property Management, etc.)

Previous guest services or customer service experience (required)

A positive attitude and a strong desire to provide excellent guest experiences

The ability to effectively and politely communicate with shoppers, retailers, Centre Management, Service Providers, all shopping centre personnel

The ability to work in a fast-paced environment, multi-task and maintain a high level of professionalism at all times

Strong written and oral communication skills

Conflict resolution/management skills

A friendly, approachable, proactive and solution focused attitude

Computer skills - including working knowledge of Microsoft Office Suite, Google Sheets and Social Media tools and services

Organization and time management skills

The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed

The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending

**Our story**:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.



  • Newmarket, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...


  • Newmarket, Canada Comfort Inn Full time

    Job description **JOB OPPORTUNITY - Guest Service Agent** **(FRONT DESK)** **Shift Requirements - Evenings and Weekends are required shifts are 7am to 3pm and 3pm to 11pm.** **1230 Journey’s End Circle, Newmarket Ontario L3Y8Z6** **THE ROLE**: The Guest Service Representative position is generally responsible for representing the hotel to the guest...


  • Newmarket, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...


  • Newmarket, Ontario, Canada Tommy Gun's Original Barbershop Full time

    Job DescriptionWe are excited to welcome a new member to our team as a Front Desk Reception + Retail Associate! In this role, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and contributing to the success of our Guest Services team.As a Front Desk Reception + Retail Associate, you will be...


  • Newmarket, Canada The Burger's Priest Full time

    **The Burger’s Priest is hiring Guest Experience/Cashier & Kitchen Crew at our Newmarket location!** * At The Burger’s Priest, we are passionate about providing quality food made from fresh ingredients while emphasizing the importance of exceptional guest experience. * * What’s in it for you: - Flexible scheduling - A welcoming, fun and safe work...


  • Newmarket, Canada The Burger's Priest Full time

    **The Burger’s Priest is hiring Guest Experience & Kitchen Crew at our Newmarket Location!** At The Burger’s Priest, we are passionate about providing quality food made from fresh ingredients while emphasizing the importance of exceptional guest experience. * * What’s in it for you: - Flexible scheduling - A welcoming, fun and safe work environment...


  • Newmarket, Canada Inside Sales Representative Full time

    **Job Specific Requirements**: **REPORTING STRUCTURE**:Sales Manager Working from our office in Newmarket Ontario, this is a great opportunity for someone who is looking to further build upon their career in sales. **PRIMARY RESPONSIBILITIES/TASKS**: - Conduct discovery conversations with Quality Managers, Plant Managers, and other stakeholders in...

  • Guest Experience Crew

    3 weeks ago


    Newmarket, Canada The Burger's Priest Full time

    **The Burger’s Priest is hiring Guest Experience Crew (Cashiers) and Kitchen Crew (Line Cook, Prep, Grill, Fry) at our Newmarket location!** **Want to work at a place that's as serious about burgers as it is about creating a positive workspace? Thought so.** **We dress burgers. Not you. We never cared much for work uniforms and we're guessing you might...


  • Newmarket, Canada LULULEMON Full time

    Who We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on...

  • Guest Service Agent

    4 weeks ago


    Newmarket, Canada 3G4 Archive Hospitality Full time

    **Position: Front Desk - Guest Service Agent - Part Time** **The Role at a Glance**:We are excited to announce that our newest boutique property The Postmark Hotel on Newmarket's iconic Main Street, will be opening up soon and we are looking for strong customer service ambassadors to play a key role within our hotels. The Front Desk Guest Services Agent is...


  • Newmarket, Canada The Travel Corporation Full time

    ABOUT TTC Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep...

  • Front Desk

    3 weeks ago


    Newmarket, Canada The Postmark Hotel Full time

    **Position: Front Desk - Guest Service Agent** The Role at a Glance**:We are excited to announce that our newest boutique property The Postmark Hotel on Newmarket's iconic Main Street, will be opening up soon and we are looking for strong customer service ambassadors to play a key role within our hotels. The Front Desk Guest Services Agent is responsible for...


  • Newmarket, Canada Massage Addict Newmarket Full time

    **Position Summary** An integral member of the Massage Addict team, Guest Service Administrators (GSAs for short!) thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and...

  • Guest Service Agent

    4 weeks ago


    Newmarket, Canada The Barry Group Full time

    MUST BE OKAY WITH NUDITY AND YOU WILL BE NUDE. Our company is looking to hire a Guest Service Agent who will help us build relationships with our customers and give them the best experience in our campground. The Guest Service Agent position requires high levels of hospitality and communication skills, as you’ll need to be a friendly face for everyone in...


  • Newmarket, Canada Comfort Inn Newmarket Full time

    The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay. Over night shift from 11pm to 7am required. In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions. ACTIVITIES: The duties...


  • Newmarket, Canada Indigo Books & Music Full time

    Company Description Permanent Part time Position-Work availability must included daytime, evenings and weekends Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles...


  • Newmarket, Canada Indigo Books & Music Full time

    Company Description Permanent Part time Position-Work availability must included days, evenings and weekends in the Fall Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters...


  • Newmarket, Canada Indigo Books & Music Full time

    Company Description **Shift: 5 AM Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...


  • Newmarket, Ontario, Canada Tommy Gun's Original Barbershop Full time

    Job OverviewTommy Gun's Original Barbershop is seeking a dynamic and enthusiastic Front Desk Reception + Retail Associate to join our team at Upper Canada Mall in Newmarket. As a key member of our Guest Services team, you will be responsible for providing exceptional customer experiences from the moment clients step through our doors.As a Front Desk...


  • Newmarket, Canada Build-A-Bear Workshop Full time

    Part time sales associates are fun, genuine, and team-oriented individuals who contribute to store sales and Guest satisfaction goals by providing individual and groups of Guests a unique and memorable "WOW" experience. Providing this experience includes, but is not limited to, assisting with choosing, stuffing, dressing, naming, and purchasing their new...