Boutique Assistant

2 weeks ago

Toronto, Canada Chloé Full time

Reference Code: 91666**Boutique Assistant**:

- Toronto, ON, CA- PermanentThe Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

At Chloe Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

**BOUTIQUE ASSISTANT - CHLOE, YORKDALE**

A Chloe Boutique assistant is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

As an Ambassador of the Maison, they are responsible for the welcoming of clients, supporting boutique management, customer service, ensuring that clients are being greeted and taken care of in the most efficient manner. They also provide assistance to the stylists during a sale and participates in daily operational tasks.

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS, WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.

A CHLOE Boutique assistant is:
**1.Customer service**
- Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store. Offering beverage service, providing the wait time, etc.
- Assist selling team with running products, wrapping products for clients, client’s beverage service and clean-up, coat check, faxing/copying forms as need.
- Supports the sales team with handling service items, providing to the service/operations team for repairs.

**2. **Daily Ope**rational Support
- Participates to all inventory checks, and properly handles merchandise including movement within Boutique Inventory Tool, tagging, Quality Control, organization, protection, cycle counts, daily counts, auditing and reconciliation/problem solving.
- Handles daily replenishment and ordering of supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
- Participates to set up and breakdowns at opening and closing of the boutique.
- Assist as needed with the proper preparation and packaging of product for shipment.

**3. **A retail EXCELLENCE sup**porter
- Understands and complies with all policies and procedures, including Chloe security and operational procedures (i.e. product handling, inventory control, etc.).
- Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
- Develop deep understanding and knowledge of brand and products to convey Chloe purpose and core values.
- Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals merchandising as well as daily replenishment of stock.

**Education**:

- College degree preferred.

**Required Experience**:

- Previous experience in luxury retail or hospitality is a plus.

**Technical Skills**:

- Must be available to work retail hours including weekends.
- Ability to work in a fast-paced retail store environment.
- Basic computer skills (tablets, PC).
- Must be able to stand on feet all day.

**Personal Skills**:

- Passionate about Chloe
- Additional language skills are a plus.
- Excellent interpersonal and communication skills are required.
- Strong understanding of Customer Service needs and Customer priorities.
- Strong attention to detail with the ability to multitask with precision.
- Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
- Self-Starter with Team-Player approach.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

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