Outreach Worker, Edmonton City Centre

4 months ago

Edmonton, Canada Boyle Street Community Services Full time

**Edmonton City Centre Outreach Worker**
**Reports To: Outreach Services Manager**

**Shift Schedule: 7:30 am - 3:30 pm, Monday - Friday**

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reporting to the Outreach Services Manager the Street Outreach Worker supports individuals sleeping rough throughout Edmonton (including in the river valley/parkland areas/at and around Edmonton City Centre Mall) and assists them in transitioning to a safer lifestyle, while increasing understanding among community stakeholders about the target population and street-related challenges.

Edmonton City Centre (ECC) Outreach is a new program and partnership between Boyle Street Community Services and ECC’s Security team wherein outreach will work in tandem with Security agents at City Centre Mall.

The overarching goal of ECC Outreach is to support individuals who are frequenting Edmonton City Centre mall and experiencing homelessness, addictions, and mental illness. The role of the outreach worker is to work collaboratively with ECC’s security team to reduce the risk of negative interactions and outcomes between the community and ECC security team. The outreach team will create a co-learning environment for the agents, businesses, and patrons of ECC. ECC takes a human-centered approach, assessing a person’s day-to-day needs and planning for long-term solutions as they work towards a better quality of life.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”

**Position Responsibilities**
- Build rapport with identified marginalized individuals to gain an understanding of their history and assess their needs.
- Connect individuals to resources and advocate on their behalf to access services, such as, but not limited to: housing, income, medical supports, identification etc.
- Housing diversion work that increases the outcome of individuals being served becoming housed; such as re-connecting community to family, transportation, etc.
- Liaise with storeowners, community groups, residents, City of Edmonton, EPS, EMS, hospitals and other service agencies that interact with individuals frequenting City Centre mall and surrounding area.
- Collaborate with relevant stakeholders to determine best practices and how to have healthy levels of coexistence, tolerance, and respect.
- Identify gaps in services, data entry, and provide information that will be used to create reports for the organization and City Centre mall administration.
- De-escalate and provide crisis intervention and support as and when needed.
- Ensure ongoing follow up for individuals by referring and connecting with various agencies, services, and resources.
- Facilitate and participate in educational presentations to the public, stakeholders, and other relevant parties.
- Any other duties assigned by the Outreach Services Manager. BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

**Qualifications**
- Ability to work in a highly stressful and ever-changing environment.
- Must have excellent boundaries and sound self-care practices.
- Mental resiliency is key.
- Must be a creative worker and resourceful advocate.
- Excellent case manager, an expert facilitator, an effective communicator and be able to nurture a culture of collaboration amongst diverse and competitive stakeholders.
- Exposure to or direct work history with principles of evidence-based practice, client centered, and harm reduction models.
- Able to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment.
- Must be willing to work with individuals who experience many barriers and have a history or currently experiencing mental illnesses and addictions.
- At least two years of experience delivering community-based services.
- Experience networking with a range of partners and stakeholders
- Must be a team player and role model positive team interactions. This includes sharing expertise and knowledge to support, coach and develop others.
- Excellent knowledge and understanding of poverty-related issues, trends and services, particularly within, but not limited to the urban Indigenous population.
- Experience in working with diverse communities and awareness of Edmonton’s inner-city communities and their needs.
- Completion of training in trauma-informed practice and/or cultural sensitivity training would be considered.
- ** A Valid Class 5 Driver's License with access to a reliable vehicle as well as $2 million liability insurance is necessary for this position**:

- ** Police Check with the Vulnerable Sector and Child and Youth I

  • Edmonton City Centre Outreach Integration Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Service Ltd Full time

    **Edmonton City Centre Outreach Integration Worker, Street Outreach (1 Year Contract - Dependent on Funding)** **Reports To: Outreach Services Manager** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” Reporting to the Outreach Services Manager the Street Outreach...

  • Edmonton City Centre Outreach Integration Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Service Ltd Full time

    **Edmonton City Centre Outreach Integration Worker, Street Outreach** **Reports To: Outreach Services Manager** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” Reporting to the Outreach Services Manager the Street Outreach Worker supports individuals sleeping rough...

  • Housing Outreach Worker

    1 month ago

    Edmonton, Canada Edmonton City Centre Church Corp Full time

    **Organization: e4c** **Location: Edmonton, AB (In-Person)** **Employment Type: Full-time** **As Housing Outreach Worker (HOW), you will assist persons served in securing housing and securing the financial benefits which make housing sustainable and participating in case management. You provide resources to aid in housing sustainability through a...

  • Community Outreach Worker/liaison

    6 months ago

    Edmonton, Canada SSUC Edmonton Full time

    **Position Title**:Community Outreach Worker/Liaison **Organization**:SSUC (Spiritual Seekers United in Community/Southminster-Steinhauer United Church) **About SSUC (also known as Southminster-Steinhauer United Church)** SSUC is a unique in person and online spiritual community in the City of Edmonton that is: An expansive spiritual community with a...

  • Waste Strategy Outreach Coordinator

    6 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number***: **48745** The mission of the Waste Education and Outreach (WEO) team is to inform, engage, and empower Edmontonians to fully participate in the City’s waste management system. The Waste Outreach Coordinator will implement outreach programs in support of Waste Services’ strategies and programs. Under the leadership of the Program Lead...

  • Waste Outreach Coordinator

    4 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:50604** The mission of the Waste Education and Outreach (WEO) team is to inform, engage, and empower Edmontonians to fully participate in the City’s waste management system. The Waste Outreach Coordinator will implement outreach programs in support of Waste Services’ strategies and programs. Under the leadership of the Program Lead Waste...

  • Waste System Educator

    3 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:50770** The City of Edmonton has set a bold and progressive vision for building a great city that will meet the needs of our diverse and growing population. Fulfilling this vision requires a significant change in the way Edmontonians sort and set out their waste. The mission of the Waste Education and Outreach (WEO) team is to inform,...

  • Arts Program Coordinator

    7 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number***: **48751** **JOIN OUR TEAM** We are always looking for great people to join our team. If you are passionate about the arts and believe that through community art education we can positively impact our city and our world, we want to hear from you! **About City Arts Centre** Since 2000 the City Arts Centre has been sparking creativity in...

  • Supervisor, Civic Centre Programs

    7 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:49688** The Civic Centre includes the public spaces inside City Hall, the City Hall Plaza/Fountain, Sir Winston Churchill Square and Centennial Plaza and is the place that fosters the relationship between Edmonton’s government and its community and ensure City Hall and the Civic Precinct public spaces are ready and available for...

  • Civic Centre Program and Event Host

    6 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:49096** The City of Edmonton is currently recruiting energetic and charismatic individuals who value strong customer service in the Civic Centre, engaging and interacting with citizens of all walks of life. Reporting to the Facility and Program Coordinator, the Civic Centre Fountain and Event Host educates the public on the history, proper...

  • Dockmaster - Edmonton City Centre

    6 months ago

    Edmonton, Canada Paladin Security Full time

    Dockmaster - Edmonton City Centre **Responsibilities**: - Managing incoming traffic into multiple loading dock bays - Managing time vehicles are within the loading dock to company standards - Signing out equipment to contractors, couriers, tenants and visitors as required - Ensuring the safety of the dock to safety standards - Security of the property and...

  • Parking and Capital City Clean Up Manager

    7 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:49675** Reporting to the Director of Complaints & Investigations, the Parking and Capital City Clean Up Manager provides management, coordination, policy setting, budget, training, contract evaluation and performance management in support of Edmonton's Contract Parking Enforcement Services and Private Agency Parking Program. The Manager also...

  • Sil Outreach Worker

    6 months ago

    Edmonton, Canada CSS Full time

    Catholic Social Services is currently recruiting for a full-time, 40 hours per week, SIL (Supported Independent Living) Outreach Worker in Edmonton, AB. **Program Overview**: Motivated, organized with good time management skills, you are a part of a self-directed team helping individuals connect to local resources. **Job Summary**: This position includes...

  • Superintendent - City Hall

    1 month ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:50968** The City of Edmonton is looking for a highly motivated and experienced individual for the position of Superintendent for City Hall. As the superintendent, you will be responsible for the safety and security of all individuals within City Hall while overseeing all security operations. This includes developing and implementing security...

  • Edmonton Salutes Committee Member

    3 weeks ago

    Edmonton, Canada City of Edmonton Full time

    **Description** **1 Vacancy - 2025-2027 Term** **Mandate** The mandate of Edmonton Salutes Committee (ESC) will be to (a) provide advice to Council regarding appropriate official civic recognition initiatives for the military, veterans, and their families; (b) provide leadership as champions of the military, veterans, and their families; and (c) provide...

  • Community Outreach/liaison Worker

    6 months ago

    Edmonton, Canada Edmonton John Howard Society Full time

    **Employment Opportunity** **Community Outreach/Liaison Worker** **(37.5 hours per week)** **Job ID 23-052 EJHS** **Company Overview**: It is an exciting time to join the team at the Edmonton John Howard Society as we embark on a renewed strategic direction. For over 70 years, EJHS has been rooted in community safety and this will continue to be our...

  • Program Administrator, Community Outreach

    6 months ago

    Edmonton, Canada Edmonton Humane Society Full time

    **Program Administrator, Community Outreach**: **Full-time, Permanent**: **About Us** The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands...

  • Edmonton Transit Service Advisory Board Member

    3 weeks ago

    Edmonton, Canada City of Edmonton Full time

    **Description** **1 Vacancy - 2025-2027 Term** **Mandate** The mandate of the Edmonton Transit Service Advisory Board (ETSAB) will be to provide advice to Council from a stakeholder perspective on issues related to public transit, including: (a) ridership; (b) mix of vehicles; (c) the relationship between City projects and public transit; (d) reviewing...

  • Outreach Worker, Street Outreach

    6 months ago

    Edmonton, Canada Boyle Street Community Service Ltd Full time

    **Outreach Worker, Street Outreach** (1 Year Contract - Dependent on Funding)** **Reports To: Outreach Services Manager** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” Reporting to the Outreach Services Manager the Street Outreach Worker supports individuals...

  • Housing Outreach Worker

    7 months ago

    Edmonton, Canada Homeward Trust Edmonton Full time

    **About Us** Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and...