Sales Administrator

5 months ago

Waterloo, Canada Voltera Full time

**About Voltera**

Our flagship product, the V-One, is a multi-functional desktop PCB printer that was designed for rapid prototyping and education in traditional, rigid electronics.

Our newest product, NOVA, is the world’s first direct-write printer for soft, flexible, and stretchable electronics. It’s designed to push the limits of what’s possible, bridging the gap between what we _can _do and what we _wish_ we could do with electronics.

We’re a tight-knit company looking for ambitious, talented individuals. We value the importance of team culture, and strive to create a work environment where you feel empowered through knowledge, supported by your colleagues, passionate about your work, and motivated to drive the growth of the company.

**About the Job**
- Being the first point of contact for customers after the sale. You will coordinate with other departments to ensure customer satisfaction.
- Creating sales documents (ie. quotes, proformas, invoices) for the sales and channel partner teams, and ensuring all documents are processed promptly.
- Processing incoming purchase order paperwork and vendor forms.
- Managing NOVA Production Tracker - ensure priority is up-to-date with deadlines taken into consideration.
- Requesting & updating Tax ID form information for customers, vendors, channel partners, and Voltera.
- Coordinating with fulfillment and production to ensure a smooth delivery process.
- Coordinating with Accounting to ensure payments are made on time, and updating customers with new payment instructions and tax exemptions.
- Updating Channel Partner deal board.
- Keeping internal systems up-to-date with new documentation and information (payment Instructions, certifications, vendor registration, etc.).
- Suggesting ways to optimize workflows and processes to better accommodate the customer and our internal systems.

**Schedule**
- Monday to Friday, 9 AM to 5 PM

**About You**
- You have strong interpersonal skills and love building relationships with people.
- Prior experience in customer service, success, or similar role is an asset.
- You are highly empathetic to the customer’s needs and can navigate any situation professionally and compassionately.
- Excellent time management skills and the ability to juggle multiple tasks at once.

**Nice to haves**:

- CRM experience, preferably HubSpot
- Experience with the Shopify e-commerce platform and Netsuite

**Why We’re Awesome**
- We’re a scaling company - you’re hired to have a voice, not to be a cog.
- Three weeks vacation to start.
- Flexible work hours.
- Family-friendly work culture.
- Collaborative work environment.
- Voltera is an equal opportunity employer and we are committed to inclusion and diversity. Voltera does not discriminate based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offenses, marital status, family status, disability, or any other basis forbidden under federal, provincial, or local law._

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