Front Desk Agent/night Auditor

2 days ago

Oshawa, Canada Holiday Inn Express and Suites Oshawa Full time

Full Job Description

We are currently looking for a **Full-time Guest Services** to join our team The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as providing them with exceptional service.

**This position requires flexibility to work both day, evening and overnight shifts.**

**Responsibilities**:

- Maintain a warm and friendly demeanor at all times with guests and associates;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check-in and check-outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Administers all night audit functions;
- Balances all revenue and settlement accounts nightly;
- Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
- Maintains files and resets the system for the next day of operations;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes, etc.;
- Assist with responsibilities and duties in the absence of heavy volume in the areas of Service Express Bellman or Agents.
- Completing IHG training requirements as needed.
- Perform other duties assigned by supervisor or department manager.
- Live the corporate culture, personifying it in daily interactions with both guests and team members;
- Be an engaging team member who is highly inclusive, inspiring and able to relate to all levels;
- Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

**Job Requirements**
- Experience working in a customer service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations.
- Excellent written and verbal communication skills are essential.
- Computer literate in Word and Excel. Opera experience is an asset.
- Results-oriented with the ability to be flexible and work well in a busy and demanding environment.
- A self-motivated individual with the ability to problem-solve, initiate action, and complete projects in a timely manner with mínimal supervision.
- Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance.
- Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.

**Salary**: $15.50-$18.00 per hour

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Oshawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

**Language**:

- English (required)

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