Night Auditor/guest Service Agent

3 days ago


Oshawa, Canada La Quinta Inns & Suites Full time

**Job Summary - HOTEL NIGHT AUDITOR**

The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

**Education & Experience**
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
- Guest Service/Night Audit Experience preferred.
- Synxis PMS experience preferred.
- Computer knowledge/skills required.

**Physical Requirements**
- Flexible and long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Late/Overnight shift.

**General Requirements**
- Always maintain a warm and friendly demeanor.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

**Fundamental Requirements**
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be willing to cross train in other accounting or hotel-related areas.
- Must be able to prioritize job functions to meet deadlines.
- Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
- Audit and reconcile financial and statistical reports.
- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
- Prepare and distribute month-end reports.
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Ensure accuracy of all numbers reported including statistics.
- Input and update financial information into corporate communications network.
- Perform daily, weekly, monthly and annual data processing system functions as required.
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
- Ensure overall guest satisfaction.
- Handle guest requests.

**Brand**: La Quinta by Wyndham

**Job Types**: Permanent, Full-time

**Salary**: $17.00-$18.50 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Application question(s):

- When are you available to start? NOTE - we are looking for someone to start ASAP

**Experience**:

- Night Auditor: 1 year (required)
- Synxis PMS: 1 year (preferred)

Shift availability:

- Overnight Shift (required)



  • Oshawa, Canada Courtyard by Marriott - Sunray Group Hotels Full time

    We are seeking a detail-oriented and reliable Night Auditor to join our team. As a Night Auditor, you will be responsible for overseeing the nightly operations of our establishment, ensuring accuracy in financial transactions and exceptional guest service throughout the night. **Key Responsibilities**: - Prepare the daily night audit proceedings and system...


  • Oshawa, Canada La Quinta Inns & Suites Full time

    **Job Summary - HOTEL NIGHT AUDITOR** The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to...

  • Night Auditor

    3 days ago


    Oshawa, Canada La quinta Full time

    **Job Summary - HOTEL NIGHT AUDITOR** The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to...

  • Night Auditor

    3 days ago


    Oshawa, Canada La quinta Full time

    **Job Summary - HOTEL NIGHT AUDITOR** The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to...

  • Weekend Night Auditor

    7 months ago


    Oshawa, Canada Holiday Inn Express Full time

    **Duties**: - Greet and check-in guests, ensuring a positive and welcoming experience - Handle guest inquiries and provide information about hotel amenities, services, and local attractions - Operate phone systems to answer incoming calls and transfer to appropriate departments - Process guest payments and maintain accurate records - Perform night audit...

  • Hotel Night Manager

    4 months ago


    Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    We are seeking a detail-oriented and reliable Night Manager to join our team. As a Night Manager you will be responsible for overseeing the nightly operations of our establishment, ensuring accuracy in financial transactions and exceptional guest service throughout the night. **Key Responsibilities**: - Responsible for the Night Audit team - Prepare the...

  • Guest Service Agent

    3 days ago


    Oshawa, Canada La quinta Full time

    **How You’ll Shine** As a Guest Service Agent, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate...

  • Guest Service Agent

    2 months ago


    Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    **Job Summary**: We are seeking an enthusiastic and customer-focused Front Desk Guest Service Agent to join our team. In this role, you will serve as the hotel’s first point of contact for all guests and play a critical role in creating a welcoming environment. Your main responsibilities will include assisting guests with reservations, check-ins, and...

  • Front Desk Agent

    14 hours ago


    Oshawa, Canada Best Western Plus Durham Hotel Oshawa Full time

    Job Overview The Best Western Plus Durham Hotel & Conference Centre. is a leading hotel in our in the region. We're proud to announce that we are now hiring a Front Desk Agent to help us keep growing. If you're excited to be part of a winning team, this is a perfect place to get ahead. Responsibilities for Front Desk Agent: - Check guests in and out of...

  • Front Desk Agent

    6 months ago


    Oshawa, Canada Best Western Plus Durham Hotel Oshawa Full time

    Job Overview The Best Western Plus Durham Hotel & Conference Centre. is a leading hotel in our in the region. We're proud to announce that we are now hiring a Front Desk Agent to help us keep growing. If you're excited to be part of a winning team, this is a perfect place to get ahead. Responsibilities for Front Desk Agent: - Check guests in and out of...

  • Guest Service Agent

    6 months ago


    Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate...

  • Guest Service Agent

    6 months ago


    Oshawa, Canada Courtyard by Marriott - Sunray hotels Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match rate codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate...


  • Oshawa, Canada Palm Court Restaurant and Bar Full time

    **About us** Palm Court Restaurant and Bar is a small business in Oshawa, ON. Our goal is to provide staff with opportunities to help improve their skills and meet their greatest potential. Our work environment includes: - Flexible working hours - Growth opportunities - Lively atmosphere Newly Built Restaurant in North Oshawa Now Hiring All Positions We...


  • Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and...


  • Oshawa, Canada Campus Living Centres Full time

    **Note: This position is specifically for a Night Auditor** **Position Summary and Job Magnitude** The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services...


  • Oshawa, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and...


  • Oshawa, Canada Keller Williams Energy Real Estate, Brokerage Full time

    **Your job title**:_**Agent Services Coordinator**_ **Where you will work**:_**Keller Williams Energy**_ **Direct Supervisor: Dawn Enright** **Who are we?** - Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Energy...

  • Front Desk Agent

    7 months ago


    Oshawa, Canada Holiday Inn Express & Suites Oshawa Full time

    **Job brief** We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...

  • Front Desk Agent

    2 months ago


    Oshawa, Canada Holiday Inn Express & Suites Oshawa Full time

    **Job brief** We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...

  • Front Desk Agent

    7 months ago


    Oshawa, Canada Holiday Inn Express & Suites Oshawa Full time

    **Job brief** We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...