Guest Services Night Auditor

2 months ago


Oshawa, Canada Courtyard by Marriott - Sunray Group Hotels Full time

We are seeking a detail-oriented and reliable Night Auditor to join our team. As a Night Auditor, you will be responsible for overseeing the nightly operations of our establishment, ensuring accuracy in financial transactions and exceptional guest service throughout the night.

**Key Responsibilities**:

- Prepare the daily night audit proceedings and system back-ups
- Audit, balance and report on all cash and credit operations to include but not limited to, over/short figures, deposits, counts, house charges, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits to ensure accuracy and verify proper cash handling procedures are followed.
- Handle guest check-ins and check-outs during the night shift, providing excellent customer service.
- Ensure any discrepancies are reported and brought to the attention of the Guest Services Manager.
- Prepare Daily Operations reports accurately
- Assist in taking and placing wake-up calls, as needed.
- Perform the duties of Guest Service Agent including check in/check out.
- Have thorough knowledge of emergency and front office procedures.
- Ensure the safety and well being of guests and staff during the overnight period.
- Other duties as assigned.

**Requirements**:

- Proven experience as a Night Auditor or in a similar role in the hospitality industry preferred.
- Strong mathematical skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and efficiently during night shifts.
- Proficiency in hotel management software (Fosse, Google Drive, Excel)
- High school diploma or equivalent; additional certification in accounting or hospitality is a plus.

**Benefits**:

- Benefit package
- Opportunities for professional development and growth within the company.
- Comprehensive benefits package including health insurance, Dental plans, and paid time off.
- Discounted or complimentary stays at our properties for you and your family.

**Equal Opportunity Employer**: The Sunray Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.69 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Night shift

**Experience**:

- Hotel Front Desk: 1 year (required)
- Night Audit: 1 year (required)

Work Location: In person


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