Supervisor, Support Services

3 weeks ago

Newmarket, Canada Southlake Regional Health Centre Full time

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

The Support Services Supervisor is responsible for the daily supervision of all Environmental, Linen, and Transport Services provided throughout the organization. This includes (but is not limited to) ensuring all individual frontline staff are supported in the completion of their tasks, areas meet expectations in terms of cleanliness levels, completion of customer requests are done in a timely manner.

**Qualifications**
- Grade 12 Secondary School Diploma
- Two years’ experience working as a Hospitality, Linen, Transport Services Associate in a hospital.
- Preferred experience in formal supervision
- Demonstrated knowledge and understanding of hospital information systems.
- Demonstrated commitment to professional development and workplace safety.
- Demonstrated ability to promote and manage change.
- Responsible for attendance management,
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills

**Closing Statement**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

**Primary Responsibilities**
- Directly oversees the performance and support of Hospitality Services Associates (HSAs), Linen Services Associates (LSAs), Transport Services Associates (TSAs)
- Maintains accuracy of direct report job routines and checklists in consultation with the area coordinator
- Maintains a safe working environment for direct reports in adherence to Ministry laws and guidelines
- Ensures direct reports have the tools required to perform their duties, i.e. supplies, tools, uniforms, etc.
- Audits internal environmental cleanliness levels, shares results with employee and customer, and arranges for the correction of deficiencies
- Manages discharge bed cleaning and transport request flow by coordinating efficient assignment and turnaround time
- Ensures infection prevention and control measures are maintained throughout the organization relative cleaning and disinfection
- Orders all departments Environmental supplies including (but not limited to) paper products, chemicals, and equipment
- Addresses work place injury reports by seeing to employee needs, investigating injury site, and instituting corrective action
- Participates in continuous quality improvement initiatives.
- Assists with scheduling frontline replacement staff as required on a per unit need basis

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