Support Services Supervisor

3 weeks ago

Newmarket, Canada Southlake Regional Health Centre Full time

**Job Summary**

The Support Services Supervisor is responsible for the daily supervision of all Environmental, Linen, and Transport Services provided throughout the organization. This includes (but is not limited to) ensuring all individual frontline staff are supported in the completion of their tasks, areas meet expectations in terms of cleanliness levels, completion of customer requests are done in a timely manner.

**Duties and Responsibilities**
- Directly oversees the performance and support of Hospitality Services Associates (HSAs), Linen Services Associates (LSAs), Transport Services Associates (TSAs)
- Maintains accuracy of direct report job routines and checklists in consultation with the area coordinator
- Maintains a safe working environment for direct reports in adherence to Ministry laws and guidelines
- Ensures direct reports have the tools required to perform their duties, i.e. supplies, tools, uniforms, etc.
- Audits internal environmental cleanliness levels, shares results with employee and customer, and arranges for the correction of deficiencies
- Manages discharge bed cleaning and transport request flow by coordinating efficient assignment and turnaround time
- Ensures infection prevention and control measures are maintained throughout the organization relative cleaning and disinfection
- Orders all departments Environmental supplies including (but not limited to) paper products, chemicals, and equipment
- Addresses work place injury reports by seeing to employee needs, investigating injury site, and instituting corrective action
- Participates in continuous quality improvement initiatives.
- Assists with scheduling frontline replacement staff as required on a per unit need basis

**Qualifications & Experience**
- Grade 12 Secondary School Diploma
- Two years experience working as a Hospitality, Linen, Transport Services Associate in a hospital.
- Preferred experience in formal supervision
- Demonstrated knowledge and understanding of hospital information systems.
- Demonstrated commitment to professional development and workplace safety.
- Demonstrated ability to promote and manage change.
- Responsible for attendance management,
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- **Health & Safety Workplace Responsibilities**:_
- It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties of the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy._
- **Accommodation & Diversity in the Workplace**_
- At Southlake, we are committed to fostering an inclusive and accessible work environment. We are dedicated to building a work place that reflects the diversity of our community in which we live and serve, including those with disabilities, visible minorities, aboriginal persons, members of sexual minority groups and others who may contribute to diversity within our organization. Southlake is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free process and to provide accommodation as required._

**Job Types**: Part-time, Permanent

**Salary**: $32.28-$35.63 per hour

**Benefits**:

- Employee assistance program
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Newmarket, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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