Client Services Supervisor

1 month ago

Newmarket, Canada Blue Door Shelters Full time

Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing.

Job Summary

Reporting to the Program Manager, the Client Services Supervisor is a social worker, or equivalent, who provides case management to coordinate/facilitate services for individuals and families who are homeless. The Client Services Supervisor will ensure that clients with complex needs are receiving the intensive supports needed to assist them in reintegrating into the community and provide follow up support to reach their goals.

Responsibilities

  • Supervision of student
  • Supervises and oversees staff in coordination with Program Manager
  • Review completed client service framework packages and identify those clients with more complex needs.
  • Determine strengths, risks, needs and goals of clients to create individualized case management plans.
  • Support and facilitate the onboarding of new hires through
  • Direct the team members to support client goals and
  • Support Manager to facilitate staff meetings to accommodate all
  • Maintain, update, track and monitor client progress and provide additional supports as
  • Ensure all program records and appropriate client documentation is
  • Build, maintain and strengthen working relationships with community service providers, including expanding the existing list of community supports.
  • Refer clients to appropriate services, advocate as needed, and follow up to ensure referrals were completed and connections made.
  • Facilitate wrap-around supports for
  • Transporting clients as
  • Facilitates, provides leadership and collaboration for internal case management meetings, and meetings with other service providers.
  • Direct discharge planning process for clients to ensure support and services are in place to achieve success in maintaining housing options.
  • Conduct exit interviews with
  • Complete documentation, including reports and case notes, and collect data as
  • Provide regular monthly and quarterly reports
  • Attend and act as a member of
  • On-call responsibilities
  • Other duties as assigned

Respect and Professionalism

  • Maintain professionalism in the workplace.
  • Working cooperatively alongside and supporting all Blue Door team members and departments.
  • Adherence to the mission, vision, policies and procedures of the agency.
  • Able and willing to promote harm reduction practices in accordance with core standards.
  • Attend internal staff meetings and staff training as required.
  • Maintain the confidentiality of all client and agency information.
  • Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
  • Fosters positive and appropriate relationships with clients, colleagues, community partners and volunteers.
  • Provides referrals and follow-up as necessary.
  • Meets with manager on a regular basis and participates in completion of annual performance evaluation.

Occupational Health and Safety

  • All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
  • All employees shall learn and understand health and safety policies and procedures and will comply with them.

Qualifications

  • Minimum Bachelor of Social Work Degree or equivalent combination of Bachelor level education and experience
  • Minimum of three years work experience in a social service field
  • Knowledge of community resources available in York and surrounding areas
  • Skilled in providing leadership and direction to individuals and teams
  • Ability to work independently and within a multi-disciplinary team
  • Excellent verbal and written communication skills
  • Strong ability to problem solve in conflict and/or crisis situations
  • Knowledge, understanding and promotion of anti-oppressive practices
  • Experience working with diverse, multicultural client groups including homeless, mental health and addictions
  • Excellent organizational and time management skills
  • Demonstrated computer literacy including Microsoft Office
  • CPR and First Aid Certified
  • Crisis prevention training would be an asset
  • Vulnerable Sector Screening – police check
  • Valid Drivers license, reliable vehicle and insurance to travel for work

Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. We promote the principles of intersectional anti-racism and anti-oppression and adhere to the tenets of the Ontario Human Rights Code. We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous, Black and racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness. Blue Door is a unionized work environment.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Only candidates selected for an interview will be contacted.

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