Order Desk/customer Service Representative
3 months ago
Ready for a new challenge? Be part of the manufacturing resurgence in North America and join the Anchor Danly team. _Proudly, Anchor Danly ranked #5 on the 2014 FAB 40 list._ Our breadth of products, superior quality, industry leading manufacturing speed and deep customer relations have all been key contributors to our success. We know organizational sustainability starts by offering products and services that Customers truly care about...and the right Leadership, Culture and People are needed to execute this.
Consequently, we are looking for an assertive, team-oriented CUSTOMER SERVICE REPRESENTATIVE to:
- Prepare incoming customer requests for quotes for estimating & distribute to appropriate estimating departments
- Quote and engineer basic cut and ground plate
- Upsell value added services
- Process and follow up on customer orders
- Handle customer inquiries
- Relay customer concerns to appropriate department
- Liaise with all stakeholders to ensure customer satisfaction
Qualifications:
- Customer Service experience
- Manufacturing Environment awareness & experience is an asset
- Microsoft Office proficiency (Outlook, Word, Excel)
- Micro Estimating and Profit Key knowledge
- Strong communication skills (verbal & written)
- AutoCAD and Blueprint Reading are an asset
- Takes initiative in a Team Player environment
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