Csr - Customer Service Representative

4 months ago

Cambridge, Canada Rubberline Products Ltd. Full time

_**Overview**:_

Are you detail-oriented, organized, and thrive in a fast-paced work environment? If you enjoy managing orders, providing excellent customer service, and ensuring seamless transactions, we have an exciting opportunity for you to join our team as a Customer Service/Order Desk Representative at Rubberline Products Ltd.
- **About the Opportunity**:_

Rubberline Products Ltd, a fast-growing Industrial Product distributor with 5 locations in Ontario, is seeking a permanent, full-time Customer Service/Order Desk Representative to join our team in Cambridge.

With excellent organizational and communication skills, the primary responsibility of the Customer Service/Order Desk Representative will be to support inbound customer inquiries, source product and maintain strong relationships internally and externally. Additional responsibilities include:

- Point of contact for customer inquiries, concerns, and requests, ensuring their needs are met in a timely and professional manner.
- Review order details, ensuring accuracy and completeness of information.
- Coordinate with various internal departments (e.g., sales, inventory, logistics) to ensure timely order fulfillment.
- Assist customers with product selection and recommendations, promoting upselling and cross-selling opportunities.
- Maintain and update customer accounts and order records in the company database.
- Other projects and assignments as required.
- **About You**:_
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
- Proven experience in customer service and/or order management (Industrial supply experience an asset).
- Proficiency in MS Office Word, Excel, Outlook.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong attention to detail and data accuracy.
- Customer-focused attitude and a problem-solving mindset.
- Ability to multitask, prioritize and manage time effectively in a fast-paced environment.
- Flexibility to adapt to changing priorities and business needs.
- Positive attitude, team player and ability to work under pressure.

Rubberline Products Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Cambridge, ON N1R 7R7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)
- Customer relationship management: 2 years (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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