Customer Service Representative

6 months ago

Cambridge, Canada GVF Group of Companies Full time

**Who we are**:
The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health.

Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry producers. We create opportunities for livestock & poultry farms to be more profitable by providing innovative products, programs and services which lower feeding and livestock producers costs, maximize animal performance, and increase nutritional and commercial value of our customers products; meat, milk and eggs.

Today The GVF Group is comprised of six divisions: Grand Valley Fortifiers, Fortified Nutrition, Farmers Depot, Direct Source Commodities, Valley Feeds and True Foods.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best in class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

**Why we have this role**:
GVF is looking for a Customer Service Representative to join our team in Cambridge, Ontario As a key part of our order desk customer service team, you will provide front-line service to our customers by managing all incoming orders with professionalism, efficiency, and the highest level of quality and care. As an experienced customer service professional, you value the connections you make and the relationships you get to build every day with your customers. And for you, nothing feels more satisfying than being able to help people. By working in customer service, you get to do that every day.

This role is responsible for efficiently and professionally responding to all incoming orders and calls while maintaining a high level of quality and customer service. A high degree of accuracy as well as strong product knowledge while processing orders is essential. Some sales support will be required in the area of up selling or assisting Sales Specialists with any customer requests.

**Working with us**:
This is a permanent, full-time position operating out of our production facility at 486 Main Street, Cambridge, Ontario. Your regular working hours for this position are Tuesday to Friday 8:00am-5:00pm with a one-hour unpaid lunch break and on-call Saturday from 8:00am-12:00pm. While on call, you can carry out your duties remotely.

**What you’ll do**:

- Assess and uncover customer needs which includes researching and verifying their purchase history, promoting relevant products and product lines, and cross-selling where needed to ensure the customer has everything they need.
- Provide a high level of service using strong product knowledge.
- Process orders using our Feed Mill Manager software, with a high degree of care and accuracy.
- Process and coordinate order corrections as needed (i.e. returns and/or credits of good).
- Provide support to our sales team as needed (upselling and promoting new product lines, assisting with special requests, etc.).
- Document customer complaints and follow up in a timely manner.

**Your background includes**:

- Bachelor’s degree or diploma in agriculture, business or a similar field
- 3+ years of working experience in an inside sales or customer service focused role
- Experience within the agriculture industry is an asset
- Excellent interpersonal and oral and written communication skills
- Technologically savvy and proficient in Microsoft Office (Outlook, Word, Excel)
- Attention to detail and problem-solving skills
- Ability to multitask and cooperatively work with a variety of departments

**Why work with us**:

- Canadian Family Owned and Operated Company
- Extended health and dental benefits
- RRSP matching program
- Profit sharing bonus
- On-site gym
- Donation matching program
- Store discount at Valley Feeds

**How we behave**:

- **Passion**: Serving customers innovatively and well.
- **Humble Confidence**: Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
- **Integrity**: Consistently honest while honouring commitments with our customers, co-workers and suppliers.
- **Professional**:Committed to excellence in the way we lead, serve and relate.
- **Caring**: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success.

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