Animal Nutrition Customer Service Representative

7 months ago

Cambridge, Canada GVF Group of Companies Full time

Salary:
**Who we are**:
The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health.

Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry producers. We create opportunities for livestock & poultry farms to be more profitable by providing innovative products, programs and services which lower feeding and livestock producers costs, maximize animal performance, and increase nutritional and commercial value of our customers products; meat, milk and eggs.

Today The GVF Group is comprised of six divisions: Grand Valley Fortifiers, Fortified Nutrition, Farmers Depot, Direct Source Commodities, Valley Feeds and True Foods.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best in class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

**Why we have this role**:
GVF is looking for a **Animal Nutrition Customer Service Representative** to join our team in Cambridge, Ontario As a key part of our order desk customer service team, you will provide front-line service to our customers by managing all incoming orders with professionalism, efficiency, and the highest level of quality and care. As an experienced customer service professional, you value the connections you make and the relationships you get to build every day with your customers. And for you, nothing feels more satisfying than being able to help people. By working in customer service, you get to do that every day.

This role is responsible for efficiently and professionally responding to all incoming orders and calls while maintaining a high level of quality and customer service. A high degree of accuracy as well as strong product knowledge while processing orders is essential. Some sales support will be required in the area of up selling or assisting Sales Specialists with any customer requests.

**Working with us**:
This is a permanent, full-time position operating out of our production facility at 486 Main Street, Cambridge, Ontario. Your regular working hours for this position are Tuesday to Friday 8:00am-5:00pm with a one-hour unpaid lunch break and on-call Saturday from 8:00am-12:00pm. While on call, you can carry out your duties remotely.

**What you'll do**:

- Assess and uncover customer needs which includes researching and verifying their purchase history, promoting relevant products and product lines, and cross-selling where needed to ensure the customer has everything they need.
- Provide a high level of service using strong product knowledge.
- Process orders using our Feed Mill Manager software, with a high degree of care and accuracy.
- Process and coordinate order corrections as needed (i.e. returns and/or credits of good).
- Provide support to our sales team as needed (upselling and promoting new product lines, assisting with special requests, etc.).
- Document customer complaints and follow up in a timely manner.

**Your background includes**:

- Bachelor's degree or diploma in agriculture, animal nutrition, science, business or a similar field
- 3+ years of working experience in an inside sales or customer service focused role
- Experience within the agriculture industry is an asset
- Excellent interpersonal and oral and written communication skills
- Technologically savvy and proficient in Microsoft Office (Outlook, Word, Excel)
- Attention to detail and problem-solving skills
- Ability to multitask and cooperatively work with a variety of departments

**Why work with us**:

- Canadian Family Owned and Operated Company
- Extended health and dental benefits
- RRSP matching program
- Profit sharing bonus
- On-site gym
- Donation matching program
- Store discount at Valley Feeds

***

**How we behave**:

- ** Passion**: Serving customers innovatively and well.
- ** Humble Confidence**: Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
- ** Integrity**: Consistently honest while honouring commitments with our customers, co-workers and suppliers.
- ** Professional**: Committed to excellence in the way we lead, serve and relate.
- ** Caring**: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others' challenges and joy in witnessing their success.

  • Animal Nutrition Customer Service Representative

    7 months ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health. Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry...

  • Animal Nutrition Customer Service Represenative

    4 weeks ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health. Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry...

  • Animal Nutrition Intern

    4 months ago

    Cambridge, Canada Parrish & Heimbecker Full time

    New Life Mills Feed Your Future! New-Life Mills is a Canadian-owned manufacturer of livestock nutrition since 1964. With five production facilities and a dedicated team of experts in species management, nutrition and production, our commitment to the best possible inputs, feed, and services for; broiler chickens, eggs, turkey, beef, dairy, and swine, is the...

  • Business Development Manager

    7 months ago

    Cambridge, Canada Gay Lea Foods Full time

    **Department**: Sales **Reports to**: VP, Grober Nutrition **Location**: Grober Nutrition **Purpose**: As the Business Development Manager, you will be responsible for the continued support of current partners, dealers, distributors, and producers while also working on strategic opportunities to grow the business. By leveraging your industry experience,...

  • Business Development Manager

    7 months ago

    Cambridge, Canada Gay Lea Foods Full time

    **Department**: Sales **Reports to**: VP, Grober Nutrition **Location**: Grober Nutrition **Purpose**: As the Business Development Manager, you will be responsible for the continued support of current partners, dealers, distributors, and producers while also working on strategic opportunities to grow the business. By leveraging your industry experience,...

  • Veterinary Customer Service Representative

    2 weeks ago

    Cambridge, Canada Preston Animal Clinic Full time

    Rock Star Veterinary Customer Service Representative wanted! Chances are, if you’re looking at this job posting, you love animals - but do you love their Pet Parents too? We offer a competitive wage, excellent health and dental benefits, uniform allowance, continuing education allowance as well as the perk of working in a happy, healthy environment with...

  • Veterinary Customer Service Representative

    3 days ago

    Cambridge, Canada Preston Animal Clinic Full time

    Rock Star Veterinary Customer Service Representative wanted! Chances are, if you’re looking at this job posting, you love animals - but do you love their Pet Parents too? We offer a competitive wage, excellent health and dental benefits, uniform allowance, continuing education allowance as well as the perk of working in a happy, healthy environment with...

  • Customer Service Representative

    7 months ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health. Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry...

  • Quality and Nutrition Manager

    2 days ago

    Cambridge, Canada Gay Lea Foods Full time

    **Department**: Quality **Reports to**: VP, Grober Nutrition **Location**: Grober Nutrition **Purpose**: As the Quality and Nutrition Manager you will be responsible to lead all compliance related matters pertaining to CFIA, FeedAssure® requirements and HACCP plans at our Grober Nutrition facility in Cambridge. Also, The Quality and Nutrition Manager...

  • Client Service Representative

    2 weeks ago

    Cambridge, Canada Animal Hospital of Cambridge Full time

    Position Overview The role of the Client Care Representative (CCR) is to strengthen the human-animal - veterinary bond through exceptional care. Your role is vital to the success of our hospital as you are the first and last contact the client has with us whether it is in person or on the phone. As a representative of our clinic it is your primary job to...

  • Veterinary Receptionist

    7 months ago

    Cambridge, Canada Animal Hospital of Cambridge Full time

    **About us** Animal Hospital of Cambridge is a small animal Veterinary Hospital in Cambridge, ON. We are fast-paced, professional, inclusive, and our goal is to provide pets and pet parents with a great experience at every visit. Our front reception team is very important to us and our clients. Our work environment includes: - On-the-job training - Modern...

  • Nutrition Specialist

    7 months ago

    Cambridge, Canada Virbac Full time

    Experiencing together a unique human adventure - Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a...

  • Veterinary Receptionist

    7 days ago

    Cambridge, Canada Animal Hospital of Cambridge Full time

    **About us** Animal Hospital of Cambridge is a small business in Cambridge, ON. We are fast-paced, professional, and inclusive, and our goal is to provide pets and pet parents with a great experience at every visit.. Our work environment includes: - On-the-job training - Modern office setting - **Working together to build an Amazing Hospital Culture with...

  • Nutrition and Livestock Industry Specialist

    6 days ago

    Cambridge, Ontario, Canada Parrish & Heimbecker, Limited Full time

    Company OverviewNew Life Mills is a Canadian-owned manufacturer of high-quality livestock nutrition products since 1964. Our commitment to providing the best possible inputs, feed, and services for various species has driven our success.We are a leader in animal nutrition solutions dedicated to enhancing the health and performance of livestock nationwide....

  • Animal Nutritionist

    3 months ago

    Cambridge, Canada Gay Lea Foods Full time

    **Reports to**: Nutrition Manager **Location**: Cambridge **Job Summary**: The Animal Nutritionist will be responsible for routine least cost formulations, new product formulation and development, assisting with pricing, continuous product improvement and scientific evaluation of new ingredients. Collaborate with members of the sales team to provide...

  • Shipper and Receiver

    2 weeks ago

    Cambridge, Canada Gay Lea Foods Full time

    **Job Title**: Shipper and Receiver **Status**:Full time **Shift**: Monday to Friday, 8-hour day shift **Grober Nutrition** is a manufacturer of feed products to provide superior nutrition and management for the raising of young animals. Milk replacers and milk-based feeds are designed to enhance potential of calves, lambs, kid-goats, piglets, foals, plus...

  • Shipper and Receiver

    3 weeks ago

    Cambridge, Canada Gay Lea Foods Full time

    Grober Nutrition is a manufacturer of feed products to provide superior nutrition and management for the raising of young animals. Milk replacers and milk-based feeds are designed to enhance potential of calves, lambs, kid-goats, piglets, foals, plus an extensive line of zoological and companion animals. We blend the latest in nutritional research,...

  • Animal Care Attendant

    2 weeks ago

    Cambridge, Canada Main Street Animal Hospital Full time

    We are currently looking for an Animal Care Attendant (ACA) interested in working in a fast - paced, fun environment. Main Street Animal Hospital is a moderately sized clinic with 4 veterinarians and a large client base. We are currently looking to add a energetic, self-starter to our team of dedicated professionals. The Animal Care Attendant provides care...

  • Nutrition Formulator

    4 days ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry producers. We create opportunities for livestock & poultry farms to be more profitable by providing innovative products, programs and services which lower feeding and...

  • Veterinarian, Dvm, Burgess Animal Hospital

    7 months ago

    Cambridge, Canada VCA Animal Hospitals Full time

    **Veterinarian, DVM**: **Location: Cambridge, ON**: - A valid veterinarian license allowing practice in Canada - Experience in; soft tissue surgical procedures, preventative care, and offering nutritional advice. - Interest in dentistry a benefit - Dedicated to promoting team-based medicine practices - Exceptional interpersonal skills in working with your...