Client Retention and Service Advisor

6 months ago

Montréal, Canada National Bank of Canada Full time

As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.

Youtube Video

**Your compensation**

The salary starts at $25.34/hour. We also offer a salary increase after successfully completing three training blocks and a program to reimburse tuition fees.

**Your role**
- Take calls from clients
- Identify clients’ needs and offer them suitable insurance solutions to protect their assets
- Develop relationships with clients by offering products suited to their needs
- Contribute to the team’s objectives
- Refer clients with specialized needs to the correct sector

Our Client Contact Centre is open Monday to Friday from 8:30 a.m. to 8:00 p.m., and you'll work a full-time schedule of 37.5 hours per week. Your work schedule is variable and you'll be informed of your schedule three weeks in advance.

**Your team**

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

**Learning and development**

You'll begin with on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. During this time, you'll learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

**Required skills**
- College diploma or equivalent
- Experience in an advisory and/or negotiation role
- Experience with client retention and developing client relationships

sacA

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us

  • Client Retention and Service Advisor

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty. **Your compensation** The salary starts at $25.34/hour. We also offer a salary increase after successfully...

  • Client Retention and Service Advisor

    1 month ago

    montréal, Canada National Bank Full time

    As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.Youtube VideoYour role·       Take calls from clients·       Identify clients’ needs and offer...

  • Client Retention and Service Advisor

    1 month ago

    montréal, Canada National Bank Full time

    As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.Youtube VideoYour role·       Take calls from clients·       Identify clients’ needs and offer...

  • Client Retention and Service Advisor

    1 month ago

    montréal, Canada National Bank Full time

    As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.Youtube VideoYour role ·       Take calls from clients·       Identify clients’ needs and offer...

  • Client Advisor

    6 months ago

    Montréal, Canada Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Advisor, Client Relations

    2 months ago

    Montréal, QC, Canada National Bank of Canada Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...

  • Advisor, Client Relations

    2 months ago

    montréal, Canada National Bank Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...

  • Advisor, Client Relations

    2 months ago

    montréal, Canada National Bank Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...

  • Advisor, Client Relations

    2 months ago

    montréal, Canada National Bank Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...

  • Customer Retention

    3 months ago

    Montréal, QC, Canada Equisoft Full time

    **Customer Retention & Sales Specialist** **What is Equisoft?** Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital...

  • Ssense Montreal

    6 months ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • National Bank | Client Retention and Service Advisor | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.Youtube VideoYour role·       Take calls from clients·       Identify clients’ needs and offer...

  • National Bank | Client Retention and Service Advisor | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.Youtube VideoYour role·       Take calls from clients·       Identify clients’ needs and offer...

  • National Bank | Client Retention and Service Advisor | montréal, qc

    2 weeks ago

    montréal, Canada National Bank Full time

    As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.Youtube VideoYour role ·       Take calls from clients·       Identify clients’ needs and offer...

  • Client Engagement Advisor

    6 months ago

    Montréal, Canada National Research Council Canada Full time

    Great Minds. One Goal. Canada's Success. Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. We are looking for a Client Engagement Advisor to support our Industrial Research Assistance Program’s (IRAP) Client Enablement team. The Client...

  • Bilingual Mortgage Retention Specialist

    6 months ago

    Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Mortgage Retention Specialist

    2 weeks ago

    Montréal, QC, Canada Scotiabank Full time

    Requisition ID: 208392 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Virtual Mortgage Retention Specialist Leading with a financial planning approach, the Virtual Mortgage Retention Specialist is responsible for retaining, servicing and deepening relationships with mortgage renewal customers by...

  • Bilingual Client Success Relationship Manager

    6 months ago

    Montréal, Canada ADP Full time

    The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...

  • Client Services Administrator

    6 months ago

    Montréal, Canada SOCAN - Society of Composers, Authors and Music Publishers of Canada Full time

    We’re Hiring! Client Services Administrator Montreal, QC Contract - Full-time Remote / Hybrid WHO WE ARE SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music...

  • Retention Assistant

    6 months ago

    Montréal, Canada INKAS Group of Companies Full time

    **Job Type**: Full-Time:Monday - Friday / 9:00am-5:00pm / On-Site / Mid-Level **Office Location**: Downtown Montreal, Quebec (Metro Guy) **Role**: Retention Assistant (Reporting to the Vice President, Client Retention) **Industry**: Credit Card Processing (Must have experience in payment processing industry) **Salary**: TBD - Benefits: Dental and...