Operations Associate
6 months ago
**Join Our Team at iConnect**
At iConnect, we are redefining the way people explore and connect. Based in the vibrant city of Toronto, iConnect is a dynamic startup aimed at transforming the traditional nightlife experience. Our app serves as a personalized gateway, connecting users with the most exciting clubs and events and, at the same time, allowing users to form new connections.
**Our Vision**:
iConnect is designed to solve common problems in the nightlife industry by providing comprehensive, up-to-date information on all nightlife venues, enabling easier exploration and better decisions. With features like group connections, interactive maps, and real-time updates, we offer a unique platform that not only informs but also connects diverse communities through social nightlife events.
**Role Description: Operations Associate**
As an Operations Associate at iConnect, you will play a crucial role in ensuring that our operations run smoothly and our customers have a premium experience. You will manage various aspects of our service delivery, similar to the responsibilities of a club VIP host, ensuring our users have an exceptional nightlife experience.
**Key Responsibilities**:
- Customer Engagement: Manage specific nights at a club, including handling the guest list, check-in at the entrance, and table reservations made through our app.
- Event Coordination: Work with promoters to ensure proper hospitality is provided to app users upon their arrival at the club.
- VIP Services: Provide top-notch service to our users, ensuring their needs are met promptly and efficiently.
- Venue Liaison: Build and maintain relationships with nightclubs and event venue managers to ensure smooth operations and exclusive opportunities for iConnect users.
- Guest Hospitality: Utilize access to complimentary bottles to create a fun atmosphere.
- Promoter Assistance: Assist promoters in uploading events and other details to the app. Be available to troubleshoot any issues they encounter when uploading their event, guest list, tables, and ticketed events.
- Problem Solving: Address and resolve any issues or concerns that arise during events, ensuring a positive experience for all users.
- Performance Monitoring: Gather feedback from users and venues to continually improve our service offering.
**Qualifications**:
- Proven experience in customer service or event management, preferably in the nightlife or hospitality industry.
- Strong interpersonal and communication skills with the ability to interact effectively with diverse groups.
- Excellent organizational and multitasking abilities.
- Ability to remain calm and professional in high-pressure situations.
- A proactive attitude and strong problem-solving skills.
- Familiarity with the nightlife scene in Toronto is a plus.
**Why Join Us?**
At iConnect, you'll be part of a creative team dedicated to transforming how people experience nightlife. We offer a supportive work environment where innovation and initiative are valued. This role provides a unique opportunity to impact a growing industry and develop your skills in operations and customer service.
**Job Type**: Part-time
Pay: From $16.55 per hour
Work Location: On the road
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