Operations Associate

3 weeks ago

Toronto, Canada FurnitureMattressDirect Full time

**Job Title: Operations Associate - E-commerce and Warehouse**

**Job Type: Full-Time**

**About Us**:
FurnitureMattressDirect is a leading provider of high-quality mattresses and furniture in Canada. Our mission is to offer the best value to our customers by providing top-notch products at affordable prices. We take pride in our commitment to customer satisfaction and have earned a reputation for excellence in the industry.

Are you a versatile individual with a passion for e-commerce and warehouse management? We are seeking a skilled and motivated Operations Associate to join our team. In this dynamic role, you will be responsible for handling various aspects of e-commerce operations, ensuring seamless order processing, and efficiently managing day-to-day warehouse activities.

**Responsibilities**:
**E-commerce Operations**:

- Manage and maintain our various e-commerce platforms to drive online sales.
- Upload, update, and optimize product listings with meticulous attention to detail and accuracy.
- Monitor customer inquiries and provide exceptional care and support to ensure a positive shopping experience.
- Track shipments and proactively communicate with customers to ensure timely and hassle-free deliveries.
- Collaborate with cross-functional teams, such as marketing and inventory, to streamline order handling and fulfillment processes.

**Warehouse Management**:

- Play an integral role in warehouse duties, including packaging, shipping, and fulfillment of orders.
- Safely handle heavy lifting and organize inventory efficiently to maintain a well-structured warehouse.
- Uphold cleanliness and safety standards to create a secure and pleasant working environment.
- Prepare products for shipping, ensuring accurate labeling and proper documentation for smooth logistics.

**Qualifications**:

- Proficiency in computer skills, particularly with Excel and e-commerce platforms, and social media to efficiently manage online listings and sales.
- Demonstrated experience in e-commerce operations, order processing, and delivering exceptional customer service.
- Excellent communication skills in English, both verbal and written; French language skills are an added advantage.
- Ability to multitask, prioritize, and work efficiently in a fast-paced, deadline-driven environment.
- Problem-solving mindset and adaptability to navigate changes in the e-commerce landscape.
- Previous experience in warehouse management or fulfillment is highly desirable.

**Benefits**:

- Competitive salary and opportunities for professional growth within the company.
- Enjoy a collaborative and supportive work environment with a strong emphasis on teamwork.
- Become part of a reputable company known for its high-quality products and dedication to customer satisfaction.

Join our team at FurnitureMattressDirect and embark on a rewarding journey in the world of e-commerce and warehouse operations. If you have a keen eye for detail, a passion for delivering outstanding customer experiences, and a drive to excel in your career, we encourage you to apply

**FurnitureMattressDirect is an equal opportunity employer and values diversity in our workforce. We are committed to creating an inclusive and respectful work environment for all employees.**

**Salary**: $17.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M9L 2R7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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