Principal Associate, Operations

5 months ago

Toronto, Canada Capital One Full time

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Principal Associate, Operations

**Our Capital One Team**

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

**Working with us**

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

**A day in the life of a Capital One Principal Associate, Operations.**

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

To promote enhanced service and resolutions to our customers we are looking for a Principal Associate, Operations for Capital One Canada, based out of our downtown Toronto office.

Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One

**Responsibilities**:

- Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.
- Have a deep understanding of both user and content needs, in order to develop content and learning strategy, design, for executing those needs
- Influence and drive the experiences for how users interact with knowledge content
- Use content diagnostic data to understand how content is performing and lead efforts to improve existing usage, developing new content ideas for the future
- Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Customer Experience. Lead efforts to drive continuous performance improvement from those insights.
- Understand how processes are performing and lead continuous improvement efforts
- Lead large strategic initiatives and overall business management activities while proactively identifying and mitigating risk through the implementation of resilient processes and the use of quality management tools
- Regularly evalu

  • Principal Associate, Recruiting

    6 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Principal Associate, Recruiting **What You'll Do** As the Principal Recruiter at Capital One Canada, you play a pivotal role in end-to-end recruitment for specialized positions, leveraging your creativity and innovation to identify top talent. Your responsibilities extend beyond recruitment,...

  • Operational Principal

    1 month ago

    Old Toronto, Canada Lock Search Group Full time

    p>Operational PrincipalLocation: Toronto, ONPrivate Equity FirmAbout the Firm:Our client is a leading Toronto-based private equity firm with a track record of driving transformational growth for portfolio companies across diverse industries. We seek an experienced Operational Principal to join our team and help guide their portfolio companies through complex...

  • Associate Principal, Qualitative Research, Pcs

    6 months ago

    Toronto, Canada Novasyte Full time

    Associate Principal - Patient Centered Solutions, QualityMetric Overview To meet our client expectations and retain the excellent reputation built up over time the IQVIA PCS team is committed to recruiting, training and supporting driven individuals who have both consulting skills and life science skills that can be applied to PCS research activities....

  • Associate Principal

    5 months ago

    Toronto, Canada Softchoice Full time

    What you will do: As an Associate Principal, you will play a critical role in supporting a Team in driving the design, development, and facilitation of FinOps services, workshops, and engagements. Client Engagement Role: Be an active contributor and play a key role in the end-to-end client engagement, driving awareness, understanding current...

  • Operational Principal

    2 months ago

    Old Toronto, Canada Lock Search Group Full time

    Operational PrincipalLocation: Toronto, ONPrivate Equity FirmAbout the Firm:Our client is a leading Toronto-based private equity firm with a track record of driving transformational growth for portfolio companies across diverse industries. Their approach focuses on hands-on operational improvement, scalability, and sustainable long-term value creation. We...

  • Operational Principal

    3 weeks ago

    Old Toronto, Canada Lock Search Group Full time

    Operational Principal Location: Toronto, ON Private Equity Firm About the Firm: Our client is a leading Toronto-based private equity firm with a track record of driving transformational growth for portfolio companies across diverse industries. Their approach focuses on hands-on operational improvement, scalability, and sustainable long-term value...

  • Operational Principal

    1 month ago

    Toronto, ON, Canada Lock Search Group Full time

    Operational Principal Location: Toronto, ON Private Equity Firm About the Firm: Our client is a leading Toronto-based private equity firm with a track record of driving transformational growth for portfolio companies across diverse industries. Their approach focuses on hands-on operational improvement, scalability, and sustainable long-term value...

  • Principal

    5 months ago

    Toronto, Canada ESG Global Advisors Inc Full time

    **Location of Work**: Remote or Hybrid across Canada Are you an ESG expert looking to make an impact in a flexible, supportive environment? If you’re a driven relationship-builder with deep ESG experience, come join our boutique strategic ESG consulting firm. **About ESG Global Advisors** As a trusted partner of both companies and investors, we are...

  • Principal Associate, Technical Recruiting

    3 weeks ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Principal Associate, Technical Recruiting **Our Talent Acquisition Team.** As the Principal Technical Recruiter at Capital One Canada, you play a pivotal role in end-to-end recruitment for specialized positions, leveraging your creativity and innovation to identify top talent. Your responsibilities...

  • Operational Principal

    1 month ago

    Old Toronto, Canada Lock Search Group Full time

    Operational PrincipalLocation: Toronto, ONPrivate Equity FirmAbout the Firm:Our client is a leading Toronto-based private equity firm with a track record of driving transformational growth for portfolio companies across diverse industries. Their approach focuses on hands-on operational improvement, scalability, and sustainable long-term value creation. We...

  • Principal Associate, Technical Recruiting

    3 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Principal Associate, Technical Recruiting As the Principal Technical Recruiter at Capital One Canada, you play a pivotal role in end-to-end recruitment for specialized positions, leveraging your creativity and innovation to identify top talent. Your responsibilities extend beyond recruitment,...

  • Principal Associate, Tech Recruitment

    6 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Principal Associate, Tech Recruitment As the Principal Recruiter at Capital One Canada, you play a pivotal role in end-to-end recruitment for specialized positions in Tech, leveraging your creativity and innovation to identify top talent. Your responsibilities extend beyond recruitment, encompassing...

  • Principal Associate, Product Management

    4 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Principal Associate, Product Management Our Capital One Product Management Team Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. At Capital One Canada we start with the customer in mind and develop cutting-edge products that serve their needs....

  • Associate Principal

    1 month ago

    Old Toronto, Canada Partners In Performance International Pty Ltd Full time

    Partners in Performance is a global management consulting firm with a focus on human performance and working alongside client partners to make change happen. We’ve got offices in Australia, New Zealand, Africa, North and South America, the UK, and Europe but prefer to spend as little time in them as possible. Instead, we work alongside our clients to...

  • Principal Associate, Corporate Social

    6 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Principal Associate, Corporate Social Responsibility (Contract) **Responsibilities**: - Bring Capital One Canada’s CSR vision to life by executing our marquee programming that delivers on our corporate mission of helping Canadians succeed with credit; refine and evolve programming to ensure...

  • Principal Associate, Compensation

    5 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Principal Associate, Compensation At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to...

  • Principal Associate, UX Researcher

    6 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Principal Associate, UX Researcher **Our Capital One Experience Design Team** At Capital One, we don’t just hire people - we invest in them. We’ve worked hard to create and foster a culture that values people, collaboration, integrity, and respect for one another. We pride ourselves in being a...

  • Principal Associate, Software Engineer

    4 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Principal Associate, Software Engineer Principal Associate, Software Engineer Our Capital One Software Studio. Since 2014, Capital One Canada’s software studio has grown from a team of 10 to a team of over 270. We’re passionate about what we do, and we’re always on the lookout for people...

  • Principal

    3 months ago

    Toronto, Canada ESG Global Advisors Inc Full time

    **Location of Work**: Primarily remote or hybrid across Canada Are you an ESG or responsible investment expert looking to make an impact in a flexible, supportive environment? If you’re a driven relationship-builder with deep ESG experience, come join our boutique strategic ESG consulting firm. **About ESG Global Advisors** As a trusted partner of both...

  • Associate Principal

    3 weeks ago

    Old Toronto, Canada Partners In Performance International Pty Ltd Full time

    Partners in Performance is a global management consulting firm with a focus on human performance and working alongside client partners to make change happen. We’ve got offices in Australia, New Zealand, Africa, North and South America, the UK and Europe but prefer to spend as little time in them as possible. Instead, we work alongside our clients to...