Residential Support Program Supervisor

5 months ago

Calgary, Canada CLAS (Community Living Alternative Services Ltd.) Full time

**Community Living Alternative Services **(CLAS) is committed to promoting the development and wellbeing of individuals who have developmental disabilities, to strengthen positive relationships between individuals and their community, and to promote inclusive living. We achieve this by providing a variety of services through our dedicated frontline leadership and staff.

We are looking for a highly motivated and committed leader to join our Residential Support team as a **Full Time, Permanent** **Program Supervisor in Calgary, Alberta. **If you feel you can make a real difference to the individuals we support, by adding value to people’s lives and working with them to achieve their goals then this role is for you.

As a **Program Supervisor**, you will incorporate front-line supervisory functions and direct support/service responsibilities. A key responsibility is training and support for other, less-experienced direct service staff.

To succeed as a **Program Supervisor, **you should be able to demonstrate the ability to:

- Supervise staff in various situations to ensure effective and efficient implementation of policies and procedures
- Act as the team resource for information on relevant policies, procedures, legislation, and regulations
- Act as the principal liaison between staff and senior program management
- Build strong relationships with Guardians, Client Service Coordinators, Trustees, and other general service practitioners, as required
- Contribute to the development and management of team time sheets and scheduling
- Have previous experience in residential support structures for persons with disabilities
- Assist with interviewing and onboarding new employees (in partnership with our Human Resources department)
- Assist with Agency and program orientations for new frontline staff
- Participate in the development of Individual Service Plans, Positive Behavior Approaches and Risk Plans
- Attend all psychiatric and medical appointments
- Provide support and feedback with support workers' required documentation, monthly summaries, critical incident reports, and medical reports
- Provide absence management support for frontline staff regarding LOA's, WCB injuries, etc.
- Provide support and consultation as required to the afterhours On-Call Team Leader for your teams
- Coordinate monthly team meetings to ensure program compliance
- Understand mental health and complex issues

**You will bring**:
**Education**: Degree or Diploma in Social Services, Community Rehabilitation, Disability Studies. Other forms of extended education with experience will also be considered.

**Experience**:

- 2 or more years experience in a supervisory role in the Community Disability Support field.
- 2-5 years of direct, front-line experience supporting individuals with developmental disabilities in a total care environment, providing assistance and support for daily living and community inclusion.
- Experience working with adults with developmental disabilities, including challenging behaviours ( such as aggressive and/or potentially self-harming tendencies), mental health, dual diagnosis and/or complex needs **is a must.**

**Hours & Location**:

- Standard hours of operation are Monday to Friday, 8:30am to 4:30pm, with an expectation of 60-70% of your hours working on site of the Residential Support Program House, with the remainder of your time working from the CLAS Head Office.
- On rare occasions, you may be required to answer and respond to after hours emergency calls.
- Coverage for on-call/after hours Supervisor, from time to time.

**Knowledge, Skills, Abilities**:

- A positive attitude and belief that with specialized supports individuals can develop skills towards participating in their communities
- Demonstrated supervisory, leadership and team building skills
- Demonstrated ability to work effectively in a team-oriented work environment
- Excellent communication skills
- Excellent computer skills including familiar use of the full MS Office Suite (Word, Excel, etc.), proficient use of a variety of internal and external website formats, and the ability to navigate video conferencing technology
- Must be able to identify issues, set priorities, and implement an appropriate plan of action

**Other Necessities**:

- A valid driver's license issued in Canada
- You will need to have a reliable vehicle and personal liability insurance with a minimum third party coverage of two million ($2,000,000.00) dollars

**Why join our team?**

We offer a unique and exciting work environment, where you have the opportunity every day to make a positive impact on our individuals’ lives. We want to encourage you to do your best, so as a full-time employee of CLAS you can look forward to:

- A competitive starting salary based on your skills and experience
- A comprehensive Group Health benefits package and company pension plan
- 3 weeks of paid vacation time each year
- Up to 10 paid sick days per year
- Reasonable flexibi

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