Program Supervisor, Residential Support

4 months ago

Calgary, Canada CLAS (Community Living Alternative Services Ltd.) Full time

**Community Living Alternative Services **(CLAS) is committed to promoting the development and wellbeing of individuals who have developmental disabilities, to strengthen positive relationships between individuals and their community, and to promote inclusive living. We achieve this by providing a variety of services through our dedicated frontline leadership and staff.

We are looking for a highly motivated and committed leader to join our Residential Support team as a **Full Time, Permanent On-Call Supervisor in Calgary, Alberta. **If you feel you can make a real difference to the individuals we support, by adding value to people’s lives and working with them to achieve their goals then this role is for you. **This position involves awake overnight and asleep overnight on-call shifts that will be longer than 10 hours. The majority of shifts are remote/work from home.**

As an On-Call Supervisor for our Residential Support Program, you will incorporate front-line supervisory functions and direct support/service responsibilities. You will be available to respond to emergencies and work absence/scheduling issues during evenings, overnights, and weekends. **This position is primarily work from home, so a functional home office with reliable computer and telephone are a must.**

To succeed as an On-Call Supervisor, you should demonstrate the ability to:

- Lead staff in various situations to ensure effective and efficient implementation of policies and procedures
- Calmly respond to emergency situations by drawing from your skills and previous experience in the field of disability support care for complex individuals
- Act as the team resource for information on relevant policies, procedures, legislation, and regulations
- Act as the principal liaison between staff and other program management
- Build strong relationships with CLAS leadership teams, Client Service Coordinators, Trustees, and other general service practitioners, as required
- Contribute to the development and management of team scheduling by fielding and resolving illness, injury, and other work absence calls from frontline care staff
- Have previous experience in residential support structures for persons with disabilities
- Provide support and feedback with support workers' required documentation such as critical incident reports, WCB injury, and medical reports
- Understand mental health and complex issues

**You will bring**:
**Education**: Degree or Diploma in Social Services, Community Rehabilitation, Disability Studies. Some post secondary or extended education with experience will also be considered.

**Experience**:

- 1+ years of experience in a supervisory role in the Community Disability Support field.
- 1+ years of direct, front-line experience supporting individuals with developmental disabilities in a total care environment, providing assistance and support for daily living and community inclusion.
- Experience working with adults with developmental disabilities, including challenging behaviours ( such as aggressive and/or potentially self-harming tendencies), mental health, multi-diagnosis, and complex needs **is a must.**

**Hours & Location**:

- This position involves awake overnight and asleep overnight on-call shifts that will be longer than 10 hours.
- The majority of shifts are remote/work from home. A dedicated home office space including computer and telephone are required. The Agency does not furnish home offices for staff.

**Knowledge, Skills, Abilities**:

- A positive attitude and belief that with specialized supports individuals can develop skills towards participating in their communities
- Demonstrated supervisory, leadership and team building skills
- Demonstrated ability to work productively and independently
- Ability to respond calmly in high-stress situations
- Excellent communication skills
- Excellent computer skills including familiar use of the full MS Office Suite (Word, Excel, etc.), proficient use of a variety of internal and external website formats, and the ability to navigate video conferencing technology
- Must be able to identify issues, set priorities, and implement an appropriate plan of action

**Other Necessities**:

- A Class 5 or better driver's license issued in Canada
- You will need to have a reliable vehicle and personal liability insurance with a minimum third party coverage of two million dollars ($2,000,000.00)

**Why join our team?**

We offer a unique and exciting work environment, where you have the opportunity every day to make a positive impact in the lives of others. We want to encourage you to do your best, so as a full-time employee of CLAS you can look forward to:

- A competitive starting salary based on your skills and experience
- A comprehensive Group Health benefits package
- Company pension plan
- 3 weeks of paid vacation time each year
- Up to 10 paid sick days per year
- Reasonable flexibility with schedule requests and a lieu time process for any extra hours work

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