Reservations Coordinator

1 week ago


Ottawa, Canada InnVest Hotels-Ottawa Marriott Hotel Full time

**Reservations Coordinator**
REPORTS TO: Revenue Manager

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making
InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**YOU’RE A GREAT FIT IF YOU**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Have the ability to “Respond to Cues”.
- Thrive on “Creating Personal Connections”.
- Can “Make it Brilliant”.

**YOUR RESPONSIBILITIES MAY INCLUDE**:

- Respond to requests for reservations, cancellations and information.
- Input reservations, maintain and control group blocks and activity.
- Maintain reservation files.
- Liaise between departments as it pertains to reservations.
- Follow up on special requests made by guests at the point of booking.
- Other duties as assigned.

**JOB SPECIFICATIONS**:
**_Education/Experience and skills _**
- Previous Reservations experience is an asset.
- Previous customer service experience required.
- Previous guest service experience a definite asset.

**_Complexity/Analysis: _**
- Excellent communication skills in both official languages (English and French) required.
- Superior service excellence skills to exceed guest expectations.
- Able to work a flexible schedule.
- Experience with Marriott Systems including MARSHA, PMS, CI/TY and One Yield a definite asset.
- Able to work efficiently with mínimal supervision.
- Exceptional organizational skills.
- Must be friendly and committed to a high level of guest service.

**About the Ottawa Marriott Hotel**

Experience modern style and sincere service at Ottawa Marriott Hotel, centrally located in the heart of Canada’s capital city. Located right by the new Lyon transit station, our hotel is just steps away from the Rideau Shopping Centre, Shaw Centre, and ByWard Market.
Explore Parliament Hill, the Rideau Canal, and the National Gallery of Canada, all within walking distance from our hotel. For those on business in Ottawa, ON, we offer 26 elegant event venues, including a revolving Summit space and a grand ballroom. Begin your day with a coffee at our on-site Starbucks® and end it with delicious American fare and a cocktail at "Spin" Kitchen & Bar

**What we offer**
- Positive respectful culture
- Marriott Worldwide Travel perks and benefits
- On-site fitness facility
- Food and Beverage Discounts
- Rewards and Recognition
- Growth Opportunities
- Chance to work with some amazing people

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work a flexible schedule, including days
- Have you worked for InnVest Hotels or the Ottawa Marriott Hotel previously?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English and French Fluently (required)

Work Location: One location


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